Senior Service Advisor

Take the Lead in a High-Performing Truck Service Team

Are you an experienced Service Advisor ready to take the next step in your career? Frizelle Sunshine Automotive is looking for a Senior Service Advisor to join our Isuzu Trucks team in Lismore and play a key role in delivering exceptional customer service while supporting the performance of our busy service department.

This is an exciting opportunity for an experienced automotive professional who thrives in a fast-paced environment, enjoys building strong customer relationships and has the confidence to support and mentor others.

About the Role

As Senior Service Advisor, you'll be a key link between our customers, technicians and service team. You'll manage customer interactions from booking through to vehicle delivery, ensuring repairs are clearly communicated, completed efficiently and delivered to a high standard.

You'll also provide guidance to the wider Service Advisor team, support workshop workflow and help drive customer satisfaction, productivity and profitability.

Key Responsibilities

• Manage customer bookings, enquiries, repair orders and vehicle updates.
• Provide quotes, explain repairs and obtain customer approvals.
• Coordinate workshop workflow and keep customers updated on vehicle progress.
• Build strong relationships with customers and fleet operators.
• Support and mentor Service Advisors while maintaining high service standards.
• Drive workshop productivity, customer satisfaction, profitability and compliance.

About You

You'll be an experienced Service Advisor with strong automotive knowledge, exceptional customer service skills and the confidence to take on a senior position within a busy truck dealership.

You'll Bring:

• Previous Service Advisor experience, ideally in automotive or truck servicing.
• Strong technical knowledge with excellent customer service skills.
• Excellent communication, negotiation and problem-solving abilities.
• Strong organisation, attention to detail and ability to manage priorities.
• Confident mentoring team members and working collaboratively.
• Strong computer literacy, dealership systems experience and current Driver Licence.

Why Join Us?

• Competitive remuneration package with performance incentives.
• Join a leading Isuzu Trucks dealership in Lismore.
• Access to ongoing manufacturer training and professional development.
• Genuine career progression within Frizelle Sunshine Automotive and Peter Warren Automotive.
• Employee discounts, vehicle benefits and exclusive retail offers.
• Access to wellbeing initiatives and Employee Assistance Program (EAP).
• Work alongside an experienced and supportive service team.
• Be part of a major automotive group with long-term career opportunities.

About Frizelle Sunshine Automotive

Frizelle Sunshine Automotive is proudly part of Peter Warren Automotive, one of Australia's largest and most respected automotive dealer groups. This provides our people with the best of both worlds — a strong local dealership environment backed by the scale, stability and career opportunities of a major national automotive group.

We invest in our people through ongoing manufacturer training, career development and a supportive workplace culture where high performance is recognised and rewarded.

Ready to Take the Next Step?

If you're an experienced Service Advisor looking to step into a senior role where you can lead from the front, build lasting customer relationships and make an impact, we'd love to hear from you.

Apply today and take your Service Advisor career to the next level with Isuzu Trucks at Frizelle Sunshine Automotive in Lismore.