Senior Service Desk Analyst

We are looking for a skilled Senior Service Desk Analyst to join our team at Tatwa Technologies Ltd. The ideal candidate will have a strong background in service desk operations and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and resolve complex issues via phone, email, or chat.

• Analyze and troubleshoot problems using various tools and techniques.

• Collaborate with internal teams to resolve escalated issues and improve overall customer satisfaction.

• Develop and maintain knowledge base articles to document solutions to common issues.

• Participate in on-call rotation for after-hours support as needed.

• Continuously monitor and improve processes to enhance efficiency and effectiveness.

Job Requirements

• Strong understanding of service desk principles and practices.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Proficiency in using ticketing systems and other service management tools.

• Strong analytical and troubleshooting skills with attention to detail.

• Experience working in an IT service desk environment is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.