Senior Service Desk Analyst – Security Operations

🌟 We're Hiring: Senior Service Desk Analyst – Security Operations! 🌟

As a

Senior

Service Desk

Analyst

,

you will serve as a senior technical authority and primary escalation point for complex security incidents across global client environments. Beyond providing advanced threat triage and tier-2 incident response, you will drive operational excellence by overseeing complex threat mitigation,

optimizing

endpoint and cloud security telemetry, and mentoring junior analysts. This role requires strategic problem-solving, deep analytical skills with modern EDR/XDR ecosystems, and a proactive approach to continuous security posture enhancement

📍 Location: Bangalore Urban, India

⏰ Work Mode: Work from Office

💼 Role: Senior Service Desk Analyst – Security Operations

• What You'll Do: 🔒Core Responsibilities:

  Advanced Threat Triage & Incident Escalation: Act as the primary escalation point for complex security anomalies, false-positive tuning, and high-priority alerts across multi-cloud and hybrid environments.

  Endpoint Detection & Response (EDR/XDR Operations): Leverage platforms such as CrowdStrike Falcon and Microsoft Defender to investigate host activity, isolate compromised endpoints, review threat telemetry, and execute precise containment workflows.

  Behavioral Analysis & Anomaly Detection: Utilize Darktrace self-learning AI and network telemetry to uncover sophisticated, stealthy, or unknown threats, analyzing behavioral shifts and unusual lateral movement across enterprise networks.

  Incident Lifecycle & Problem Management: Oversee the complete incident lifecycle for critical security alerts. Conduct comprehensive Root Cause Analysis (RCA) and forensic investigations to prevent recurring threat vectors and ensure strict SLA adherence.

  Identity & Access Security Integration: Partner with Identity teams to investigate identity-based threats, suspicious authentications, and compromised credentials across Entra ID / Azure AD environments.

  Process Automation & Playbook Tuning: Evaluate existing security monitoring workflows to design, implement, and optimize detection rules, automated playbooks, and alert correlation logic across security tooling.

  Documentation & Threat Governance: Author and maintain advanced technical incident reports, forensic documentation, and standard operating procedures (SOPs) for internal team execution and client-facing updates.

  Mentorship & Quality Oversight: Coach, train, and guide junior analysts. Perform quality assurance reviews on incident response documentation, communication clarity, and containment protocols.

• What We're Looking For: ✅Bachelor’s degree in Cybersecurity, IT, Computer Science, Information Systems, Computer Engineering, or related field.Relevant technical diploma may be considered with strong cybersecurity experience.

  Minimum 5 years of hands-on cybersecurity/SOC, security operations, or incident response experience, including 2+ years in an L2/Senior Analyst or equivalent role.

  Experience in a SOC, MSSP, or enterprise security environment preferred.

  Strong experience in alert triage, incident investigation, threat detection, containment, RCA, and escalation.

  Hands-on experience with EDR/XDR, preferably CrowdStrike Falcon and/or Microsoft Defender XDR.

  Working knowledge of SIEM, Entra ID/Azure AD, endpoint/cloud security, IOCs, threat hunting, and incident response.

  Experience with detection tuning, automation/playbooks, and Darktrace or equivalent behavioral analytics is an advantage.

  Mandatory Certification: CompTIA Security+ or equivalent recognized cybersecurity certification.

  Preferred Certifications: CrowdStrike Certified Falcon Administrator

  Strong analytical, problem-solving, communication, and documentation skills.

  Ability to independently handle complex incidents and mentor junior analysts

If you're ready to advance your career in Security Operations, apply now and join our dynamic team! 🚀