Senior Service Engineer

Functional area: Service

Onsite or Remote: Onsite

Country/Region: IN

City: Ranchi

Location:

Ranchi, JH, IN, 834001

Company name: Epiroc

Date of posting: Aug 6, 2026

Are you in for a big challenge, like contributing to the success of new global company. Epiroc is a leading global productivity partner to the mining, infrastructure, and natural resources industries. Epiroc stands for innovation, commitment, and collaboration, which is the speed to market industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers first choice.

Senior Service Engineer / Service Specialist

The Senior Service Engineer / Service Specialist is responsible for ensuring high equipment availability, leading advanced maintenance activities, and providing technical expertise across mining and drilling equipment. The role demands strong troubleshooting skills, deep technical knowledge of HEMM surface drilling equipment, strict adherence to safety standards, and the ability to guide on ground teams and channel partners. The position also supports contract execution, customer satisfaction, reliability improvement, and continuous operational excellence.

Key Responsibilities:

1. Safety, Compliance Workplace Standards

Drive a ZERO INJURY culture and ensure full compliance with SHE guidelines.

Ensure implementation of housekeeping, 5S, SOP, SMP, and safety standards at all work locations.

Participate in workplace safety audits, hazard identification, and SHE incident reporting with corrective actions.

2. Technical Service Execution

Perform daily, scheduled, breakdown, and corrective maintenance activities to achieve targeted availability, MTTR, and MTBF.

Lead advanced troubleshooting for CAN BUS, hydraulic, and electrical systems on surface drill rigs and HEMM.

Conduct RCA, FMEA, failure analysis, and implement improvement actions.

Implement predictive maintenance strategies to reduce unplanned downtime.

3. Fleet, Operations Asset Optimization

Monitor fleet performance, machine health, and operational KPIs.

Ensure optimum availability of critical components, floats, and sub assemblies.

Strengthen preventive maintenance discipline, backlog management, and statutory compliance.

4. Customer Contract Support

Manage technical interactions with key customers, ensuring timely complaint resolution.

Support contract execution under AMC, FMSC.

Provide detailed shift, daily, and monthly technical reports.

5. Team Leadership Capability Building

Guide service technicians and channel partner teams in best practices.

Conduct technical training and skill upgradation programs.

Support manpower planning and shift operations.

6. Continuous Improvement Reporting

Participate in Kaizen and AO initiatives.

Use data analysis to improve reliability, safety, and performance indicators.

Ensure accurate documentation of complaints and maintenance logs.

Qualifications:

BE / Diploma in Mechanical or Electrical Engineering.

6-10 years of experience in servicing HEMM, surface drill machines, or related heavy equipment.

Experience with reliability engineering and predictive maintenance tools.

Skills Competencies:

Strong technical competency in hydraulic, electrical, and CAN BUS systems.

Excellent troubleshooting and analytical skills.

Proficiency in MS Office.

Strong communication, customer focus, and leadership ability.

High discipline in safety, documentation, and operational procedures**.**

Location: Dhanbad, Jharkhand, INDIA

Why Should you Apply

• A growth oriented culture that actively supports professional development and long term career progression.

• An environment that encourages bold thinking and idea ownership.

• Empowerment to transform ideas into actionable, high-impact solutions

• A dynamic, challenging, and growth driven work environment that inspires excellence.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.