Senior Service Engineer

MAIN DUTIES AND RESPONSIBILITIES:

(a)   Technical Service Support

• Set-up, install, buy-off and commission new semiconductor equipment at customer sites
• Provide pre and post sales technical support to service and upgrade equipment  e.g. change-kits, new design modules, features and capabilities
• Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
• Work closely with Engineering and Manufacturing on design, quality and performance issues
• Assist in overall machine performance evaluation with technical reports and feedback
• Cost management to lower service support expenses during warranty and post warranty

(b)   Technical Training

• Provide technical training for customers on set-up, operations and maintenance
• Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues

(c)   Defend Customer base

• Defend customer installed base with regular field service reports
• Provide competitive information and market intelligence on ground to Service and Sales
• Build and maintain strong customer relations on ground

(d)   Support Service and Sales revenue growth

• Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
• Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate
• Excellent customer orientation skills
• Able to travel overseas at short notice