Senior Service Engineer

• Provide technical support and assistance to customers via phone, email, or in-person.

• Troubleshoot and resolve complex technical issues related to insurance products and services.

• Collaborate with internal teams to identify and implement process improvements.

• Develop and maintain technical documentation and knowledge base articles.

• Conduct training sessions for new hires and junior engineers on technical topics.

• Participate in quality assurance activities to ensure high standards of customer service.

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