Senior Service Engineer

Skills & experiences requirement:

·       Customer management, Troubleshooting, Critical Thinking, Machine observation, Analysis

·       Mechanical installation, machine turning, machine repair, machine setup

·       Microsoft office, reporting, data analysis, machine log evaluation

·       People management, cost management, optimization

Descriptions of job duties:

·       Setting up vision modules, automation equipment, jigs and fixtures by performing hardware configuration, adjustment, alignment, fine tuning and calibration.

·       Setting up vision modules, automation equipment, jigs and fixtures by performing software configuration, calibration, recipe and process program settings.

·       Test and debug vision modules, automation equipment, jigs and fixtures.

·       Assure product quality by performing test and check according to QA (Quality Assurance) Protocol before releasing product for shipment.

·       Involve in assembly and wiring of vision modules, automation equipment, jigs and fixtures.

·       Involve in cleaning, packing and crating activities for products shipping out from factory.

·       Perform installation, setup, buyoff & commissioining of new equipment at customer's site in Malaysia or overseas.

·       Provide product training to customer in TT Vision premises and customer's site.

·       Pursue deep product knowledge by working closely with development and production team as well as attending product training.

·       Act as a single point of contact to customer relating to product technical issues.

·       Lead and perform troubleshooting of product issues with assistance of a team of customer and developer by identifying root cause(s).

·       Take full ownership of reported product issues from customer and seeing it through to complete resolution.

·       Advise customer in terms of product operation and application, PM (Preventive Maintainance), spare parts, change request, upgrades and other related sustaining topics within product lifecycle.

·       Prepare for on-call emergency situation during normal office hours/nights/weekend and travel to customer's site in short notice.

·       Handle customer's service and support needs fully and timely.

·       Handle escalation from customer/internal teams relating to technical issues following standard procedures.

·       Deliver service request from customer and scheduled proactive service support.

·       Prepare and submit service report accurately and timely after completion of service jobs.

·       Build and maintain good customer's relation.

·       Assist development team to collect field data as well as providing feedback to potential product issue and improvement opportunities.

·       Assist sales team to identify/highlight potential sales of our products and services.