Senior Service Engineer

Job highlights

• Required Skills . Technical Skills
• Scripting: PowerShell,Python,or Ansible (preferred)
• Experience in Automation-first operations / AI monitoring .

Senior Service Engineer

Job Description L2 Storage Administrator

Role Summary

The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

1. Operations Monitoring

• Perform daily monitoring of storage and backup jobs , ensuring successful completion and SLA adherence
• Track storage utilization, capacity, and performance metrics
• Generate operational reports on backup success rates, failures, and storage usage

2. Incident Problem Management

• Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA
• Perform root cause analysis (RCA) for recurring issues
• Handle Major Incident (MI) calls and escalations (common L2 ownership based on enterprise practice)

3. Backup Recovery Management

• Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)
• Execute backup, restore, and recovery requests
• Ensure data integrity, retention policies, and recoverability testing are maintained

4. Storage Administration

• Manage storage arrays, volumes, LUNs, and storage pools
• Perform capacity planning and allocation
• Support SAN/NAS provisioning and migrations

5. Configuration Change Management

• Implement configuration changes, patching, and upgrades
• Perform impact analysis and risk assessment before changes
• Follow ITIL processes for Change Release management

6. Automation Optimization (Important for your org)

• Execute and maintain automation scripts (Ansible, PowerShell, etc.)
• Support optimization initiatives like deduplication, compression, encryption
• Reduce manual effort (TOIL) through automation

7. Security Compliance

• Enforce access control, encryption, and security policies
• Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
• Participate in backup immutability and ransomware protection initiatives

8. Documentation Process Adherence

• Maintain SOPs, knowledge articles, and environment documentation
• Update runbooks for incident resolution and operational processes

Required Skills

Technical Skills

• Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM
• Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup
• SAN technologies: Fibre Channel, iSCSI
• OS knowledge: Windows, Linux
• Cloud: Azure storage backup services
• Scripting: PowerShell, Python, or Ansible (preferred)

Functional Skills

• Incident Problem Management (ITIL)
• Strong troubleshooting analytical skills
• Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
• Communication skills for cross-team coordination

KPIs / Success Metrics

• Backup success rate (%)
• SLA adherence for incidents requests
• MTTR (Mean Time to Resolve)
• Storage capacity utilization efficiency
• Compliance audit readiness

Role Positioning (L2 vs L1/L3)

Level

Responsibilities

L1

Monitoring, basic alerts, ticket triage

L2

Troubleshooting, operations ownership, execution

L3

Architecture, design, complex engineering

Nice-to-Have (Aligned to your team strategy)

• Experience in Automation-first operations / AI monitoring
• Exposure to backup immutability / cyber recovery
• Knowledge of enterprise dashboards (Power BI, telemetry tools)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.