Senior Service Engineer

Company Overview: SHIFTIX is a fast-growing industrial solutions company and an authorized dealer of globally leading Material Handling Equipment (MHE) brands in India. We provide world-class intralogistics solutions to manufacturing plants, warehouses, logistics parks, distribution centres, and corporate customers with a strong focus on productivity, safety, and customer satisfaction.

Role Purpose:

The Service Engineer will be responsible for installation, commissioning, preventive maintenance, breakdown servicing, troubleshooting, and repair of electric Material Handling Equipment (MHE). The role requires strong technical expertise in electrical, electronic, hydraulic, and mechanical systems while ensuring maximum equipment uptime and delivering excellent customer service.

Key Responsibilities

Installation & Service:

• Carry out installation, commissioning, preventive maintenance (PM), and breakdown servicing of electric Material Handling Equipment.
• Perform scheduled preventive maintenance as per company standards.
• Attend customer breakdown calls and ensure timely resolution to minimize equipment downtime.
• Conduct equipment inspections and recommend preventive actions to improve machine reliability.

Troubleshooting & Repairs

• Diagnose electrical, electronic, hydraulic, and mechanical faults using diagnostic tools and service manuals.
• Perform Root Cause Analysis (RCA) for recurring failures and recommend permanent corrective actions.
• Troubleshoot AC/DC motors, controllers, lithium-ion batteries, BMS, chargers, sensors, wiring harnesses, CAN communication systems, and safety components.
• Read and interpret electrical wiring diagrams, hydraulic schematics, and technical manuals for effective troubleshooting.

Customer Support & Documentation

• Prepare detailed service reports, including fault findings, corrective actions, and recommendations.
• Coordinate with customers to ensure timely service completion and high customer satisfaction.
• Support warranty claim investigations with technical reports, photographs, and root cause analysis.
• Maintain accurate service records, machine history, and maintenance documentation.

Spare Parts & After-Sales Support

• Identify spare parts using parts catalogues and EPC software.
• Recommend and promote genuine spare parts, Annual Maintenance Contracts (AMC), repairs, and value-added service solutions.
• Convince customers to place spare parts orders and ensure timely follow-up.
• Coordinate with the service and spare parts teams for timely parts availability and service closure.

Candidate Profile:

Experience

• 2-5 years of hands-on experience in servicing electric forklifts, reach trucks, pallet trucks, stackers, and other Material Handling Equipment (MHE).
• Experience with brands such as HELI, STILL, Toyota, Jungheinrich, Linde, Crown, Yale, Doosan, Hyundai, or equivalent MHE brands is preferred.

Skills & Competencies

• Preventive Maintenance & Breakdown Service
• Electrical, Hydraulic & Mechanical Troubleshooting
• Forklift & Warehouse Equipment Servicing
• Root Cause Analysis (RCA)
• Spare Parts Identification & AMC Sales
• Technical Documentation & Service Reporting
• Customer Relationship Management
• MS Excel and ERP/Service Management Software

Education

• Diploma or bachelors degree in mechanical, Electrical, Automobile, or Mechatronics Engineering.
• ITI candidates with relevant MHE service experience may also be considered.

What SHIFTIX Offers

• Opportunity to work with premium global MHE brands (STILL & HELI).
• Performance-based growth and career advancement.
• Technical training and continuous skill development.
• Dynamic work environment with exposure to advanced electric material handling equipment.
• Immediate joiners are highly preferable.
• Intrested candidates can apply now OR Directly reach out to HR At 9820983247