Senior Service Engineer-Machine Tools

Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

We currently have the following career opportunity based in Arizona with frequent travel to the following states: CO, UT, NV, NM, ID, WY and MT. Job Summary: We are looking for an experienced Service Engineer to perform the installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. This advanced role requires in-depth technical expertise in CNC machinery, the ability to diagnose complex issues. The position involves frequent travel and direct interaction with customers to ensure optimal machine performance and customer satisfaction.

Duties/Responsibilities

• Troubleshooting & Repairs: Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, and software-related CNC machine issues.
• Installation & Commissioning: Installation and setup of CNC machines, ensuring proper calibration, alignment, and integration with production systems.
• Preventative Maintenance: Develop and implement preventive maintenance programs to enhance machine reliability and longevity.
• Documentation & Reporting: Maintain detailed service logs, diagnostic reports, and repair documentation. Provide feedback to engineering and product development teams.
• Emergency & On-Site Support: Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.
• Compliance & Safety: Ensure adherence to safety protocols, industry standards, and customer requirements when working with high-precision machinery.

Requirements

• Knowledge of CNC machine operations, strong ability to read electrical schematics, mechanical systems, and control systems.
• Knowledge of automatic tool changers and pallet systems
• Understanding of servo motors, drives, PLCs, and automation systems.
• Ballscrew & axis support bearing replacement & alignment
• Excellent verbal and written communication skills to interact with customers, document service activities.
• Hydraulic and pneumatic troubleshooting and repair.

Minimum Education And Experience

• Applicant should have a minimum of 5 years of experience in CNC field service and knowledge of Fanuc controls. CNC programming experience is a plus.
• 8-10 years of experience in CNC machine service, repair, and troubleshooting, with expertise in complex diagnostics.
• Strong electrical background.
• Understanding of prints / schematics and electrical drawings.
• Use of digital multimeter, ohmmeter and phase checker.

Supervisory Responsibilities

• none

Travel Requirements

• Up to 50% travel, must be willing to travel frequently to customer sites within your territory. (may require overnight stays)

Physical Requirements

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

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