Senior Service Engineer (Signalling/Networking)

The role

This position is to contribute the below activities to the Deployment / Installation and Customer Service Team for the service delivery activities of Urban Rail Signalling. It includes, and not limited to:

Service roll-out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.

Responsibilities

• Prepare associated Service documents for the assigned projects, modification works and on-site retrofit such as drawings, method of statement, O&M manual, work instruction and so on
• Take part effectively in customer equipment installation and configuration, unit testing, verification, preparation for putting into operation
• Assist installation, testing & commissioning and maintenance activities at site as required, in coordination and cooperation with involved teams
• Run test procedures; such as carry out the FAT and SAT when a product or system evolution has to be implemented.
• Support site testing, HW and SW deployment during the integration and commissioning periods
• Participate in on-site survey, outstanding faults analysis and provide a draft report
• Record the result of tests activities and prepare commissioning report
• Report projects / issues progress and current status to internal and external stakeholders
• Support to setup and manage Training platforms/simulators/equipment & tools
• Support overall Training framework, Plans, Procedures and work flows for project activities
• Support to deliver the Service Training (Operation and Maintenance) to Customers

Requirements

• Degree or Higher Diploma in Electrical, Computer or relevant disciplines
• 8+ years of customer service/product engineer experience is highly preferred
• Well coordination and planning for working with various party and subcontractor
• Strong Troubleshooting and problem solving skill
• Good communication skill, team player and service attitude
• Excellent command of Cantonese and English
• Willingness to work night shifts and onsite as these will be required