Senior Service Now Developer

Job Description ServiceNow Developer (ITSM, ITOM, ITAM, AI Ops & Agentic AI)

Position: ServiceNow Developer

Experience: 8 Years+

Location: Noida

Employment Type: Full-Time

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in ITSM, ITOM, and ITAM modules, along with hands-on experience in ServiceNow AI capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence, and Agentic AI. The ideal candidate will design, develop, customize, and optimize ServiceNow solutions while leveraging AI-powered automation to improve IT operations and employee experiences.

Key Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform.
• Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
• Develop scalable solutions using Flow Designer, IntegrationHub, and Script Includes.
• Build custom applications using App Engine Studio.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
• Develop Service Catalogs, Record Producers, Order Guides, Catalog Client Scripts, and Workflows.
• Configure CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Implement Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune, VMware, and third-party monitoring tools.
• Develop REST and SOAP integrations with external systems.
• Participate in code reviews and maintain development standards.
• Support platform upgrades and manage update sets.

AI & Automation Responsibilities

ServiceNow AI Ops

• Configure Event Management and Operational Intelligence.
• Implement Alert Correlation.
• Configure Root Cause Analysis.
• Reduce alert noise using AI-powered correlation.
• Configure anomaly detection and predictive event analytics.

Now Assist

• Implement Now Assist for ITSM.
• Configure AI-generated incident summaries.
• Enable AI-assisted knowledge generation.
• Configure AI-powered case resolution.
• Enable AI-assisted virtual agents.

Agentic AI

• Design AI-powered autonomous workflows.
• Develop AI Agents capable of executing multi-step tasks.
• Configure AI orchestration using Flow Designer and IntegrationHub.
• Build AI-enabled employee self-service automation.
• Integrate external LLMs where applicable.
• Configure AI governance and approval workflows.

ServiceNow Modules

ITSM

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Major Incident Management
• Release Management

ITOM

• CMDB
• Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Discovery
• Orchestration
• MID Server

ITAM

• Software Asset Management (SAM Pro)
• Hardware Asset Management (HAM Pro)
• Asset Lifecycle Management
• Software Compliance
• License Optimization
• Contract Management
• Vendor Management

Development Skills

• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Script Includes
• Glide APIs
• GlideRecord
• GlideAjax
• Scheduled Jobs
• Flow Designer
• Workflow Studio
• IntegrationHub
• App Engine Studio
• Service Portal
• Employee Center

Integration Experience

• REST APIs
• SOAP APIs
• JSON
• XML
• OAuth
• JWT
• Microsoft Azure
• Azure AD (Entra ID)
• AWS
• SCCM/MECM
• Intune
• VMware
• Active Directory
• Jira
• Splunk
• Dynatrace

Programming Skills

• JavaScript
• HTML
• CSS
• AngularJS
• Jelly
• SQL (preferred)
• PowerShell (preferred)
• Python (preferred)

AI & GenAI Skills

• Now Assist
• Predictive Intelligence
• Virtual Agent
• AI Search
• AI Ops
• Generative AI
• Agentic AI
• Prompt Engineering
• LLM Integrations
• AI Governance
• Automation Engine

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS ITSM
• ServiceNow CIS – ITOM
• ServiceNow CIS – ITAM
• ServiceNow Micro-Certification – Now Assist
• ServiceNow Certified AI Professional (preferred)

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in Agile/Scrum teams.
• Experience collaborating with architects and product owners.
• Strong documentation and technical design skills.

Mandatory Skills

• ServiceNow Development
• ITSM
• ITOM
• ITAM
• CMDB
• Discovery
• Service Mapping
• Event Management
• Flow Designer
• IntegrationHub
• JavaScript
• REST API
• Business Rules
• Client Scripts
• Script Includes
• Service Catalog
• SAM Pro
• HAM Pro
• AI Ops
• Now Assist
• Predictive Intelligence
• Virtual Agent
• Agentic AI
• Generative AI
• Azure Integration

If Interested Kindly share your resume at [email protected]