Senior Service Now Developer

The Senior Service now developer will work technical design, implementation governance, and complex platform delivery across the Now Platform. The role requires strong hands-on architecture capability across core platform development, integrations, security, data model design, scalable implementation patterns, and deep portal engineering experience across Employee Center and Customer Service Management portals.

Role & responsibilities

Develop, configure, customize, and maintain ServiceNow applications and modules.

• Translate business requirements into scalable ServiceNow technical solutions.
• Develop using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Data Policies.
• Build workflows and automation using Flow Designer and Workflow Editor.
• Develop and maintain integrations using REST, SOAP, IntegrationHub, and APIs.
• Work on ServiceNow modules such as ITSM, ITOM, CSM, HRSD, ITAM, or custom applications.
• Develop and customize Service Portal / Employee Center components.
• Configure and customize widgets, catalog items, record producers, forms, lists, and dashboards.
• Troubleshoot performance, integration, scripting, and application-related issues.
• Follow ServiceNow best practices and ensure upgrade-safe development.
• Participate in code reviews, technical design discussions, testing, deployment, and production support.
• Work closely with Solution Architects and stakeholders to understand requirements and provide technical solutions.
• Mentor junior developers and support the team in following development standards.
• Identify technical debt and recommend improvements to existing ServiceNow implementations.

Preferred candidate profile

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• 712 years of hands-on ServiceNow experience.
• Strong experience working on enterprise ServiceNow implementations.
• Good understanding of ServiceNow development best practices.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Translate business and operating model requirements into scalable ServiceNow technical solutions across one or more product lines such as ITSM, ITOM, CSM, HRSD, SPM, IRM, or custom applications.