Senior / Service Technician / Assistant Service Engineer

Job Responsibilities

1. Field Service & Technical Support

• Troubleshoot, maintain, repair, and commission water-cooled and air-cooled chiller systems.
• Respond promptly to service requests to ensure equipment reliability and customer satisfaction.
• Diagnose equipment faults, identify root causes, and implement corrective and preventive actions.

2. Preventive Maintenance & Performance Management

• Perform preventive and corrective maintenance on chiller and HVAC systems.
• Conduct equipment inspections, performance testing, and preventive maintenance according to company standards.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

3. Project Coordination & Contractor Management

• Coordinate and supervise subcontractors during installation, commissioning, maintenance, and repair activities.
• Ensure work quality, safety compliance, and adherence to project requirements.
• Collaborate with Sales, Projects, and Technical teams to resolve customer issues and support project execution.

4. Commissioning & Technical Support

• Assist in commissioning, start-up, testing, and system performance verification.
• Support technical problem-solving and optimization of equipment performance.
• Provide basic technical support and recommendations to customers
• Record service findings and update maintenance and service reports.
• Ensure proper handling of tools, spare parts, and materials.

5. Documentation & Compliance

• Prepare and maintain accurate service reports, maintenance records, and technical documentation.
• Ensure compliance with company safety policies and site regulations during all field service activities.

6. Other Duties

• Perform additional responsibilities assigned

Job Requirements

1. Education & Qualifications

• Diploma or Certificate in Mechanical Engineering, Electrical Engineering, Mechatronics, Air‑Conditioning & Refrigeration, or equivalent.

2. Industry Experience & Technical Knowledge

• Minimum 3-5 years of relevant experience in HVAC and chiller systems, including maintenance, troubleshooting, repair, and commissioning.
• Good understanding of chilled water systems and HVAC equipment.
• Experience with water-cooled and air-cooled chillers is advantageous.
• Candidates with relevant experience may be considered for a higher-level position based on their qualifications and technical competencies.

4. Personal Attributes

• Self-motivated, proactive, and driven to achieve targets.
• Able to work independently and manage priorities effectively.
• Strong team player with the ability to collaborate across functions.

5. Technical & IT Skills

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

6. Language & Mobility Requirements

• Proficiency in English is preferred.