Senior Service Technician

About us

Do you want to make a difference and shape the world sustainably? Then you’ve come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio. Apply now – make it happen.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

Your tasks

As our Senior Service Technician, you’ll be a key technical contact for ICS and a first level support for the local organization.

In this role, you will: ​

• Execute Service orders as received by central planning team.
• Perform Installation and commissioning of coffee machines.
• Perform operator training on the coffee machine and attachments.
• Prepare coffee recipes and machine programming.
• Perform Planned Maintenance on coffee machines.
• Perform Reactive Maintenance.
• Prepare technical reports (customer service report) for each service order.
• Ensures first level support for the local field service.
• Ensures practical training of technicians in the field.
• Technically guidance of technicians including guided visits.
• Ensures best-practice-sharing between technicians.
• Ensures high quality issues to headquarters.
• Supports service initiatives by account managers, customers, service technicians and partners.
• Ensures service concept is maintained in the field.
• Employes train-the-trainer concept.
• Provide recommendations of product improvement.
• Provide clear feedback to customer on reason for service visit.
• Participates After-hours on-call roster.
• Participation in training, conferences, and trade fairs.
• Communicator to ICS team.

Your profile

About You

• Apprenticeship in mechanical and/or electrical trade.
• Skills in hydraulic, mechanics and electronics.
• Advanced skills in standard computer applications.
• Skills to train others on the job.
• Minimum 3 years’ experience as a service technician.
• Willingness to travel multiple days at a time.
• Customer orientated, friendly, communicative.

Participation in a training course and regular meetings with ICS

• Maintains up to date information about all technical developments.
• Taking part in a regular Senior Technician meeting with ICS
• Taking part in any kind of training update.

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What’s in It for You

• Competitive Salary Range + contributions to your super
• Access to our EAP wellbeing program
• Structured onboarding, support and ongoing training
• Full technical training on Melitta coffee machines and systems
• Fully maintained Mercedes-Benz Vito service vehicle
• Supportive national service team and structured service processes
• Ongoing technical support and development
• Long-term career growth opportunities within the Melitta Group
• Free LinkedIn Learning courses (global partnership)
• Employee discounts on Melitta products