Senior Service Technician

About the role

The Senior Service Technician is responsible for carrying out servicing, maintenance, troubleshooting, repair, installation, testing and commissioning of commercial kitchen equipment across assigned customer sites. The role is expected to handle more complex technical issues, provide technical guidance and on-the-job support to junior technicians, and help ensure jobs are completed safely, efficiently and to the required standard. The Senior Service Technician is also responsible for accurate service documentation, identification of required parts and timely escalation of unresolved issues. The role supports the Service Manager and Account team in maintaining service quality and customer satisfaction.

Key responsibilities

• Perform preventive maintenance, corrective maintenance, troubleshooting, repair, installation, testing and commissioning of commercial kitchen equipment at assigned customer sites.
• Diagnose refrigeration, electrical, mechanical or equipment-related faults, carry out appropriate corrective actions within technical capability, and provide technical guidance on more complex jobs.
• Attend scheduled service jobs, emergency calls and assigned site tasks promptly, while supporting junior technicians and providing guidance where required.
• Identify required spare parts, record replaced parts and provide clear technical findings to support quotations, procurement, warranty review and follow-up action.
• Complete service reports, maintenance checklists, job updates and other required documents accurately and within the required timeframe.
• Mentor and guide junior technicians through on-the-job coaching, troubleshooting support and good service practices; share technical knowledge and help improve team capability.
• Conduct equipment quality checks, verify completed work and ensure jobs meet equipment standards, customer-site requirements and company service standards. Escalate unresolved faults, repeat breakdowns, safety concerns or customer complaints in a timely manner.
• Maintain assigned tools, service vehicle, work bay and workshop areas in safe, clean and orderly condition, and promote good housekeeping and safe work practices within the team.

About you

• Minimum NITEC in mechanical engineering, electrical engineering, or relevant studies.
• 4 years and above required field experience.
• Hands-on experience in installation, servicing, maintenance, troubleshooting and repair of commercial kitchen equipment.
• Strong diagnostic knowledge of electrical, refrigeration and mechanical systems, with the ability to handle more complex faults.
• Ability to read and interpret technical manuals, wiring diagrams, service checklists and equipment specifications.
• Able to use standard tools and testing instruments safely and correctly.
• Knowledge of safe work practices, customer-site requirements and company service standards.
• Able to identify required spare parts and provide clear technical findings and recommendations.
• Able to complete service reports and job documentation accurately in written English.
• Ability to communicate effectively with customers, supervisors, technicians, subcontractors and OEMs.