Tata Consultancy Services
Senior ServiceNow CSM Developer
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
15 September 2026
What they need
Job Title: Senior ServiceNow CSM Developer
Location: Hyderabad
Experience: 10+ Years
Job Description
We are hiring Senior ServiceNow Customer Service Management professionals to support enterprise customer experience transformation initiatives. The role involves designing and implementing scalable customer service solutions using the ServiceNow platform.
Responsibilities
- Design and implement ServiceNow CSM solutions.
- Configure Case Management processes.
- Develop customer-facing portals.
- Build integrations with external systems.
- Automate customer service workflows.
- Support enterprise-scale implementations.
Mandatory Skills
- ServiceNow CSM
- Customer Service Management
- Case Management
- JavaScript
- Integrations
Preferred Skills
- Service Portal
- REST APIs
- Flow Designer
- Omnichannel Solutions
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