Senior ServiceNow Developer

About the role

The Solution Developer (ServiceNow) is responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions. This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. Additionally, they will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. They will work closely with the Project Manager/Team/Platform Lead and reports to designated senior International Staff and/or senior National Staff.

Key responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules
• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality
• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime
• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience
• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions
• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines
• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience
• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines
• Create and maintain detailed technical documentation, including Design Specifications, Solution Design Document, Security and Governance documentation, and Solution Deployment Plan
• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation

About you

• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols
• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements
• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs
• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks
• Good analytical and problem-solving skills with the capacity to collaborate effectively within cross-functional teams
• Strong verbal and written communication skills to interact effectively with stakeholders and translate business requirements into technical solutions
• Proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities