Senior ServiceNow Developer (ITOM)

Role & responsibilities

POSITION SUMMARY

Under general direction, the Senior ServiceNow Software Developer (ITOM) strategic solutions for new services and functionality. This role designs software and participates in programming, testing and documentation through the entire Software Development Life Cycle (SDLC). Timely and effective communications to the team, organization and outside vendors are regularly disseminated as part of this job function.

PRIMARY RESPONSIBILITIES

• Lead technical development efforts for all ITOM modules, ensuring solutions are scalable, adhere to ServiceNow best practices, and align with overall business and architectural goals.
  • Integrations: Design, implement, and maintain complex integrations with external enterprise monitoring tools (e.g., Dynatrace, Splunk, SolarWinds, cloud APIs) using REST, SOAP, and IntegrationHub spokes.
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • Scripting & Customization: Serve as the subject matter expert in advanced ServiceNow scripting, including JavaScript, GlideRecord, Business Rules, Script Includes, and UI Actions, for complex ITOM requirements.
  • Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.
  • Event Management: Configure and optimize Event Management to ingest, normalize, and deduplicate events from various monitoring sources. Develop and implement Event Rules, Alert Correlation rules, and Remediation/Automated Actions.
  • Service Mapping: Lead the creation, maintenance, and attestation of Service Maps using both tag-based and top-down discovery to accurately model critical business services and their underlying dependencies.
  • Platform knowledge on ITSM modules, CMDB, ITAM, ITOM etc.
  • Develop & configure ITAM with reconciliation, normalization & stock room.
  • Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery
  • Experienced in implementation of ITOM solutions using industry best practices.
  • Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors, and post sensor scripts.
  • MID Server management experience.
  • Work with Application SMEs to capture entry point data for key business applications.
  • Identify potential Service Mapping candidates based on horizontally discovered data.
  • Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.

Required Experience:

KNOWLEDGE/SKILLS

• Demonstrated programming skills and general knowledge of information processing technology
  • Extensive experience with software engineering standards, practices, methods, and tools
  • Ability to interact effectively with all departments and employee levels
  • Must be able to demonstrate a proactive approach to problem resolution, attention to detail and the ability to be part of a team-oriented (cross process/function/group) environment
  • Proficiency with Windows and Unix operating systems
  • Ingenuity and demonstrated proficiency developing technical strategies
  • Ability to work independently on multiple projects simultaneously
  • Demonstrated ability to develop technical solutions that adhere to corporate business objectives
  • Excellent interpersonal, verbal, and written communication skills
  • Must have strong analytical skills

EDUCATION AND EXPERIENCE

• Bachelors degree in Computer Science with additional coursework in management, information processing or a related field.
  • May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.
  • Minimum of 4+ years of progressively responsible software development experience.

Preferred candidate profile