Senior / ServiceNow Developer - ITSM

Senior / ServiceNow Developer

Welcome to NEXT Technology, the trusted IT partner of NEXT , the UK’s second-largest fashion retailer and market leader in Kidswear. Operating from the vibrant heart of Sri Lanka , we are a dynamic and forward-thinking team that provides cutting-edge IT services designed to power NEXT 's global operations. With over 500 stores and Next Online serving customers across 70+ countries, our work supports a truly international retail giant.

At NEXT Technology , you’ll work on exciting, impactful projects that drive exceptional customer experiences, streamline product deliveries, and enhance the in-house systems that keep NEXT at the forefront of retail. Our talented team in Sri Lanka are central to major projects, such as overhauling the financial systems that make NEXT one of the UK’s most lucrative retailers.

By joining us, you’ll be part of a highly-skilled, innovative team that thrives on challenges and is committed to delivering excellence. You will collaborate closely with NEXT on ambitious projects that push boundaries, all while enjoying a workplace that values growth, creativity, and collaboration.

Start your journey with NEXT Technology today and help shape the future of global retail.

Let’s take it on!

What Sets Next Apart

You’ve likely heard of Next, but there’s more to our story than meets the eye. Did you know that most of our systems—whether it’s our website, mobile app, or enterprise applications—are designed and built in-house? And we’re not just growing; we’re growing rapidly. This level of growth and investment creates an exciting environment for everyone in the business.

About the Team

Computer Services are the backbone of support for ALL colleagues across NEXT, underpinning both the business and NEXT Technology. They consist of the first-line central support team, Data Access, and Service Management, alongside looking after our Centrally managed environments—the lot! They also look after some of the lesser-known areas of NEXT Technology, such as essential communications, managed print, and reprographics.

About the role

Reporting to the ServiceNow Team Leader, and working alongside the Technical Specialist, this role is responsible for delivery and rollout of new functionality across the Core ServiceNow platform.

Responsibilities:

• Scope, implement and test projects, including the necessary communication and creation of documentation.
• Develop and deploy changes to the platform, including liaising with third-party vendors to deploy solutions.
• Perform regression testing and apply fixes to the system for upgrades/patches.
• Provide technical advice to junior members of the ServiceNow Development team.
• Perform technical reviews for junior team members.
• Drive adoption of best practices and test management, utilizing Automated Test Framework (ATF).
• Design and implement automation using integrations and other platform products.

Criteria:

• Demonstrable experience in developing the ServiceNow platform.
• Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
• Experience with developing/customizing Workspaces.
• Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting.
• Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
• Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
• System integration experience using inbound and outbound web services (REST, SOAP).
• Effective communicator at all levels of the business.
• Proven capabilities in managing enterprise-level platforms
• Ability to work to tight deadlines and under pressure
• Knowledge of Agile and Scrum methodologies is advantageous.
• ServiceNow - Certified System Administrator (Desirable).