Senior ServiceNow Platform Architect

About Us ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title – Senior ServiceNow Platform Architect

Job Location – Australia

Employment Type – Contract/FTC

What Role You Will Play In Team We are seeking a highly experienced Senior ServiceNow Platform Architect to lead the design, governance, and implementation of scalable ServiceNow platform solutions across the enterprise.

This is a strategic and hands-on architecture role responsible for defining platform standards, driving application development using App Engine, establishing integration frameworks, and guiding organizations through digital workflow transformation initiatives.

Key Responsibilities

Platform Architecture & Governance

• Define enterprise-wide ServiceNow platform architecture and governance standards
• Create platform roadmaps aligned with business objectives
• Establish reusable architecture patterns and development standards
• Lead architecture reviews and design governance initiatives
• Act as the technical authority for platform-related decisions

App Engine & Enterprise Applications

• Design and implement enterprise applications using ServiceNow App Engine
• Develop scalable application frameworks and reusable components
• Support low-code/no-code development strategies
• Drive workflow automation and digital transformation initiatives

Portal & Experience Architecture

• Architect Employee Center, Service Portal, Service Provider Portal (SPP), and custom portals
• Define user experience and self-service strategies
• Drive portal modernization and digital experience initiatives

Workspace Solutions

• Design and implement Agent Workspace and Configurable Workspaces
• Optimize agent productivity and user experience
• Establish workspace governance and design standards

Integration Architecture

• Design enterprise integration strategies using IntegrationHub, REST APIs, SOAP APIs, MID Servers, and event-driven architectures
• Support integrations with SAP, Salesforce, Azure, Workday, and other enterprise platforms
• Define secure, scalable, and reusable integration patterns

Technical Leadership

• Provide guidance to architects, technical leads, and developers
• Lead technical workshops and design sessions
• Review solution designs and implementation strategies
• Mentor teams on ServiceNow best practices
• Support presales and solutioning activities

Mandatory Skills

• ServiceNow Platform Architecture
• App Engine
• Flow Designer
• IntegrationHub
• Service Portal
• Employee Center
• Agent Workspace
• Configurable Workspace
• Scoped Applications
• UI Builder
• Catalog Management
• JavaScript
• Application Architecture
• Upgrade-Safe Development
• REST/SOAP APIs
• MID Servers
• Platform Governance
• Solution Design
• Enterprise Architecture

Preferred Skills

• Service Provider Portal (SPP)
• Employee Center Pro
• Advanced UI Builder
• Generative AI / Now Assist
• App Engine Studio
• Automation Center
• Platform Analytics
• Service Operations Workspace
• Customer Service Workspace

Certifications

Mandatory

• ServiceNow Certified System Administrator (CSA)

Strongly Preferred

• Certified Application Developer (CAD)
• Certified Implementation Specialist (Any ServiceNow Workflow)

Highly Desirable

• ServiceNow Certified Technical Architect (CTA)
• App Engine Certifications
• Employee Center / UI Builder Certifications

Stay Connected With Us Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.