Senior Shipping Officer

SMT Business Segmet

The role of the Senior Shipping Officer is to oversee and coordinate end-to-end inbound and outbound shipping operations, ensuring timely movement of materials and finished goods while maintaining accurate documentation and compliance with Malaysian Customs and LMW requirements.

The Senior Shipping Officer provides technical guidance on shipping and customs matters, resolves operational and compliance issues, coordinates logistics service providers, and drives continuous improvement in shipping processes, cost, service level and regulatory compliance.1.   End-to-End Shipping Operations

Responsibility

End-to-End Shipping Operations

• Oversee inbound/outbound shipments, Prioritize critical shipments, Coordinate shipment schedules, Resolve operational exceptions.

LMW & Customs Compliance

• Review customs declarations, Monitor LMW requirements, Coordinate with Customs/forwarders, Manage customs discrepancies, Support audits and statutory reporting.

Shipping Documentation & Controls

• Review invoices, packing lists, BL/AWB and permits, Validate documentation, Establish controls to prevent errors.

Inventory & Customs Reconciliation

• Review reconciliation of physical inventory, ERP transactions and customs records, Investigate variances, Coordinate corrective actions.

Logistics Service Provider Management

• Coordinate with freight forwarders, transporters and customs agents, Monitor service performance, Resolve service issues.

Reporting & Performance Monitoring

• Analyze shipment, customs and logistics data, Prepare performance reports, identify trends, risks and recurring issues.

Process Improvement & Cost Optimization

• Identify process gaps, Lead improvement initiatives, Review logistics processes and costs, Implement corrective/preventive actions.

Team Support & Knowledge Development

• Guide Shipping Officers, provide technical guidance on shipping/LMW matters, Share knowledge and support training.

Educational Qualification & Professional Knowledge

• Diploma or Degree in Logistics, Supply Chain Management, International Trade, Business Administration or a related discipline.
• Professional certification in logistics, customs or international trade would be an advantage.

Relevant Experience

(Professional / Project / Leadership / Intercultural Experience, etc.)

• 4–6 years of relevant experience in shipping, logistics, import/export or customs operations.
• Preferably 2–3 years of experience in a manufacturing environment.
• Practical experience in LMW operations and Malaysian Customs procedures is strongly preferred.
• Experience handling both inbound and outbound shipments, including customs clearance.
• Experience working with freight forwarders, customs agents, transporters and shipping lines.
• Experience with customs declarations, LMW reporting and inventory/customs reconciliation.
• Experience supporting customs audits or inspections.
• Working experience with ERP systems and strong Microsoft Excel skills.

Required Characteristics & Behaviours

• Strong attention to detail and documentation accuracy.
• Good problem-solving and analytical skills.
• Strong coordination and stakeholder-management skills.
• Ability to work independently and make sound operational decisions.
• Good communication skills in English and Bahasa Malaysia.
• Strong ownership, follow-through and ability to work under time pressure.
• Ability to coach and provide technical guidance to junior team members.