Senior Site Reliability Engineer

Role & responsibilities

• Take ownership of the availability, reliability, scalability, and performance of business-critical eCommerce applications and services.
• Lead incident management activities, service restoration efforts, root cause analysis (RCA), and postmortem reviews to drive long-term reliability improvements.
• Design, implement, and optimize observability solutions including logging, monitoring, metrics, tracing, and alerting frameworks.
• Build and maintain enterprise monitoring solutions using Prometheus, Grafana, ELK Stack, Datadog, or equivalent observability platforms.
• Develop proactive monitoring and alerting strategies to minimize downtime and improve system availability.
• Create and maintain automation solutions and operational tooling using Python, Java/J2EE, or Angular.
• Collaborate with Development, Infrastructure, DevOps, and Operations teams to build resilient, scalable, and highly available system architectures.
• Implement SRE best practices to ensure system reliability, fault tolerance, and operational excellence.
• Apply networking, DNS, load balancing, and security principles to optimize production environments.
• Monitor and improve the performance of high-traffic, customer-facing digital and eCommerce platforms.
• Configure, manage, and optimize CDN solutions such as Akamai to improve application responsiveness and content delivery performance.
• Support and administer Apache Kafka environments for event-driven and distributed architectures.
• Create and maintain operational dashboards, runbooks, escalation procedures, and service health reports.
• Identify performance bottlenecks and implement solutions to improve application and infrastructure performance.
• Partner with engineering teams to support application deployments, release validation, and platform stability.
• Drive continuous improvement initiatives focused on automation, observability, monitoring maturity, and platform reliability.
• Participate in rotational shifts and support on-call activities to ensure business continuity and critical incident response

Required Skills

• Strong experience in Site Reliability Engineering (SRE) supporting large-scale, customer-facing applications.
• Hands-on expertise with observability and monitoring tools such as Prometheus, Grafana, ELK Stack, Datadog, or similar platforms.
• Experience designing and managing enterprise monitoring, alerting, logging, metrics, and distributed tracing solutions.
• Strong proficiency in Python, Java/J2EE, or Angular for automation and operational tooling.
• Solid understanding of Incident Management, Problem Management, RCA, and Postmortem processes.
• Experience managing high-availability production environments and mission-critical systems.
• Strong knowledge of Networking, DNS, TCP/IP, Security, and Load Balancing concepts.
• Hands-on experience with CDN technologies, preferably Akamai.
• Experience supporting Apache Kafka and event-driven architectures.
• Familiarity with cloud-native environments, distributed systems, and scalable architectures.
• Experience developing automation frameworks and improving operational efficiency.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent collaboration and communication skills with cross-functional teams.
• Willingness to work rotational shifts, weekend schedules, public holidays, and participate in on-call support rotations.

Shift Requirements

• Must be available to work rotational shifts (S1 & S2).
• Required to work one weekend day as part of the regular work schedule.
• Shift patterns may include:

Sunday to Thursday

Tuesday to Saturday

• Expected to provide support during public holidays with compensatory time off.
• Must be available to support night shifts during U.S. public holidays and critical business events.
• Participate in on-call rotations and provide production support for high-priority incidents and escalations.