Senior Site Reliability Engineer

We are looking for a Senior Site Reliability Engineer to join our team in building an Enterprise Agent Development Platform — a production-grade, cloud-native ecosystem that enables engineering teams to define, orchestrate, deploy, and observe AI agents at scale. The platform standardizes agent development across the organization using LangGraph and Strands Agents on AWS AgentCore Runtime. This initiative spans agent framework design, runtime architecture, marketplace integration, CI/CD automation, and enterprise-grade observability — reducing agent development from months to days while enforcing consistent security, quality, and governance standards.

As a Senior Observability Engineer focused on New Relic Consolidation, you will own the multi-tenant New Relic consolidation layer, aggregating telemetry across the agent estate.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Own the multi-tenant New Relic consolidation layer aggregating telemetry across the entire agent estate
• Administer New Relic at scale, including management account setup and cross-account configuration
• Design and maintain NRQL cross-account queries aggregating telemetry from multiple project tenants
• Implement dashboards-as-code and alert-policy-as-code using the Terraform New Relic provider and Crossplane
• Configure New Relic alert policies routed to Opsgenie, with future integration into ServiceNow
• Manage OpenTelemetry and ADOT consumption fundamentals, including OTLP and Firehose ingestion into New Relic
• Define metric dimension strategies for large agent estates using stable, low-cardinality facets
• Operate within a Technical, Business, and Audit observability segregation model
• Enable cross-account and cross-tenant telemetry aggregation and reporting across the organization

Requirements

• 6+ years of experience in observability or SRE engineering
• Hands-on background in consolidating observability and telemetry for AI agent estates in a production agentic AI project — e.g., multi-tenant New Relic (or equivalent) aggregation of agent telemetry, cost/token attribution for GenAI workloads, or AgentCore GenAI Observability integration (generic SRE/observability experience without agent-specific telemetry context does not meet this bar)
• Proficiency in New Relic (or equivalent SaaS observability platform) operated as a multi-tenant consolidation layer, including management account and cross-account setup
• Expertise in NRQL for cross-account queries aggregating telemetry from multiple project tenants
• Skills in dashboards-as-code and alert-policy-as-code using Terraform (New Relic provider) and Crossplane
• Competency in configuring New Relic alert policies routed to Opsgenie, with awareness of ServiceNow integration
• Understanding of OpenTelemetry and ADOT consumption fundamentals, including OTLP and Firehose ingestion pipelines
• Capability to design metric dimensions for large agent estates using stable, low-cardinality facets
• Familiarity with Amazon CloudWatch and cross-tenant telemetry aggregation and reporting
• Experience working within a Technical, Business, and Audit observability segregation model
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Familiarity with AWS Bedrock AgentCore observability, including Transaction Search and GenAI Observability
• Knowledge of Amazon Web Services Background in Kinesis Firehose metric and log forwarding pipelines (CloudWatch- New Relic)
• Skills in cost and token attribution modeling for GenAI workloads
• Expertise in Crossplane-based provisioning of observability resources

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.