Senior Site Reliability Engineer

Who you are

• Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer-first approach in solving operational problems with an SRE perspective
• A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. Experience in public cloud and managed Kubernetes services is advantageous
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable
• You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
• You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it
• You have written non-trivial programs in Golang or other programming languages
• You have worked with containerized services (such as Docker)
• You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying levels of the organization
• You have experience in system administration with professional skills in Linux on distributed systems at scale
• You have diagnosed or designed, implemented and created solutions with the Elastic Stack
• You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment
• You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring

What the job involves

• As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless
• We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic
• We want your experience and recommendations to offer a truly exceptional customer experience!
• Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations
• Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others
• Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management
• Our on-call rotation uses a follow-the-sun model where everyone participates in it in (mostly) their working hours

Benefits

• Toast to your health: Fully paid health coverage for you and your family, in many locations.
• Craft your calendar: Flexible location and schedule for most roles.
• Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
• Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
• Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
• Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).