Senior Soft Service Executive

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Roles Responsibilities:

• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
• Ensure Regional Operations procedures are followed to ensure service standards are maintained
• Seek ways to constantly reduce costs and improve operational standards
• Ensure consistency of regional policies procedures with constant updating as required
• Implement, comply with and audit all internal management systems, for quality assurance
• Ensure all Critical Environment (CEM) requirements are met.
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Ensure all Financial Management requirements are completed in a timely and accurate manner
• Provide superior customer service
• Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
• Pro-actively manage expectations ensuring that the service levels are maintained
• Assist in the monthly finance reporting as required
• Active involvement in the monitoring and achieving the required Key Performance Indicators
• Assist Facilities Management Team with tactical planning for the team s goals and objectives
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
• Monitor work order SLA adherence
• Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
• Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

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