Senior Software Engineer (Care Automation)

• The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience
• We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond
• In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification, and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation
• Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team
• Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms
• Write automated tests and participate in code reviews to maintain code quality and system reliability
• Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
• Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Subsidized backup childcare
• Mental Health Benefits- Proficiency in Java, Kotlin, or another object-oriented language
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
• Strong understanding of query languages, data modeling, and data distribution
• 5+ years delivering production backend systems at scale
• Familiarity with API lifecycle management, including versioning, documentation, and deprecation
• Experience working with microservices and event-driven architectures
• Comfort working with React and GraphQL
• Prior work with Salesforce or other CRM platforms
• Familiarity with Workato or a similar iPaaS platform
• Hands-on experience building with LLMs in production environments