Senior Software Engineer

Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 3 plus+ years of experience with Golang or Java. Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Analytical and design skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

What the job involves

• The ITOM Cloud Services team at ServiceNow builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services has a strong emphasis on high-scale and high-performance engineering
• We operate under a DevOps model and team is spread in US & India. In addition to core infrastructure services, the team contributes to agentic AI initiatives and uses tools like ClaudeCode, Devin to accelerate development
• Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing
• Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architecture
• Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery
• Develop software that is extensible and customizable to meet diverse customer needs
• Contribute to the design and implementation of new products and features, while enhancing existing services. Mentor other engineers and help foster a strong, customer-focused culture

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time