Senior Software Engineer

Job Title: Senior Software Engineer (HRIS / SaaS Platform)

Company: Time Access International
Location: Remote (Philippines-based preferred)

About the Role

We are seeking a highly skilled Senior Support Engineer to join our growing technical support team at Time Access International, a Singapore-based HRIS and workforce management solutions provider.

You will be responsible for providing advanced technical support, troubleshooting, and system integration assistance across our cloud-based HRIS platform, which includes payroll, attendance, leave, claims, scheduling, and hardware integrations.

Key Responsibilities

• Provide Tier 2 / Tier 3 technical support for HRIS platform issues (Payroll, Attendance, Leave, Claims, Scheduling modules)
• Troubleshoot and resolve complex system, integration, and data flow issues across modules (“spreader” / cross-module data syncing)
• Support API integrations with third-party systems (ERP, accounting, CRM, POS, biometric devices)
• Analyze logs, system errors, and database-level issues to identify root causes
• Assist implementation and deployment teams during client onboarding
• Work closely with developers to escalate and resolve bugs or system enhancements
• Maintain high-quality documentation of incidents, resolutions, and technical workflows
• Ensure SLA compliance and timely resolution of support tickets
• Provide technical guidance and mentorship to junior support staff

Technical Requirements

• Strong experience in HRIS / SaaS / ERP / Payroll systems
• Knowledge of system integration and data flow architecture (middleware / API / webhook concepts)
• Experience working with:
• React
• React Native
• Node.js with Express
• Strong understanding of REST APIs, JSON, and XML
• Experience with SQL databases (query troubleshooting, data validation, and reporting issues)
• Familiarity with cloud-based SaaS environments
• Exposure to biometric devices, attendance systems, and hardware integrations
• Understanding of payroll and HR workflows (attendance-to-payroll computation flow)
• Experience with log analysis, debugging, and issue replication in staging environments
• Basic scripting knowledge (Python / Bash / PowerShell is a plus)

AI & Automation Skills

• Practical experience using AI-powered tools and platforms to support technical troubleshooting, root-cause analysis, code debugging, and issue resolution
• Ability to use Generative AI tools (e.g., ChatGPT, GitHub Copilot, Claude, or similar tools) to assist with technical analysis, scripting, documentation, and development tasks
• Familiarity with applying AI to log analysis, error investigation, data validation, and identifying potential system or integration issues
• Ability to leverage AI tools to improve support ticket analysis, knowledge-base documentation, troubleshooting workflows, and technical reporting
• Basic understanding of AI/ML concepts, AI APIs, LLMs, and prompt engineering is preferred
• Experience integrating or working with AI APIs or AI-powered applications is an advantage
• Strong awareness of data privacy, security, and accuracy considerations when using AI tools, particularly when handling client and employee data

Preferred Experience

• 5–8+ years in Technical Support, Application Support, or System Support roles
• Experience in HRIS / payroll / workforce management platforms
• Background in SaaS companies or product-based tech firms
• Exposure to multi-tenant systems and enterprise integrations

Soft Skills

• Strong analytical and problem-solving mindset
• Excellent communication skills (written and verbal)
• Ability to handle client-facing technical escalations
• Detail-oriented with strong ownership of issues
• Able to work independently in a remote setup

Experience:

• Coding: 3 years (Required)
• Full Stack Developer: 3 years (Required)

Pay: Php70,000.00 - Php90,000.00 per month

Work Location: Remote