Senior Software Engineer (Customer Experience Engineering)

• Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations
• The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake
• Snowflake’s Customer Experience Engineering Team is expanding!
• We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing
• Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts
• They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data
• Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services
• Promote strong collaboration within a cross-functional team, including product management and design
• Deliver features requiring close coordination with several partner teams
• Be a strong contributor to the product vision and drive team planning
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions
• Mentor and coach junior team members

Benefits

• Comprehensive health insurance plans
• Health savings accounts
• Robust retirement plans
• Life and disability insurance
• Weekly online lunch and learns
• Virtual workout classes
• Ergonomic work-from-home equipment
• On-demand mental health and wellness programs
• Fertility benefits and family planning resources
• Generous time-off and various leave plans
• Onsite and Remote Work
• Employee discounts and pre-tax selections
• New hire equity + Employee Stock Purchase Plan (ESPP)
• Quarterly bonus or commission program- 6+ years experience hands-on software engineering experience
• Excellent debugging and troubleshooting skills, especially in a cloud environment
• Deep understanding of modern application design architecture, good API design patterns, performance, and scale
• Genuine enjoyment of the art of building great software, and a love of learning new things
• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers
• Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang
• B.S. or M.S degree in CS, MIS, or equivalent discipline
• Experience with software engineering best practices: unit testing, code reviews, and design documentation
• Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects