Senior Software Engineer, Dev

ibex. is seeking a technically proficient Senior Software Engineer - AI Solutions to design, build, integrate, test, and deploy AI-powered voice and digital agents for enterprise clients.

The role combines hands-on AI agent development with software engineering and client-facing solution delivery. The engineer will work closely with clients and internal teams to translate business requirements into conversational journeys, workflows, integrations, and production-ready AI solutions using enterprise AI platforms.

• Design and build AI-powered voice and digital agents using enterprise AI platforms.

• Work directly with clients to understand requirements and translate them into agent personas, prompts, conversation journeys, workflows, and business rules.

• Configure and customize AI agents using platform capabilities, reusable components, and custom code where required.

• Develop and integrate solutions using TypeScript/JavaScript, REST APIs, webhooks, SDKs, and JSON-based interfaces.

• Work with enterprise systems and backend services, including authentication and data integrations.

• Apply prompt engineering, context design, RAG, tool/function calling, and AI agent concepts to improve agent performance.

• Build and maintain integrations required to support client use cases and agent workflows.

• Perform functional testing, troubleshooting, debugging, and optimization across agents, integrations, and backend systems.

• Support client demos, UAT, deployment, and post-deployment issue resolution.

• Collaborate with Product, Engineering, QA, Solutions, and Client teams throughout the solution delivery lifecycle.

• Identify opportunities to create reusable configurations, components, and integration patterns that improve delivery efficiency across clients.

• Document solution configurations, integrations, technical decisions, and operational requirements.

• Take ownership of assigned technical deliverables and drive them to completion with appropriate guidance from senior technical resources.

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.

• 3-5 years of experience in software development, technical implementation, backend integration, or solution delivery.

• Strong hands-on experience with TypeScript/JavaScript; Node.js experience is a plus.

• Experience working with REST APIs, webhooks, JSON, Git, and SQL/databases.

• Practical experience with Generative AI, LLMs, conversational AI, prompt engineering, or RAG.

• Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is highly desirable.

• Ability to understand business requirements and convert them into technical workflows and conversational experiences.

• Basic understanding of voice/telephony concepts such as SIP, IVR, call routing, and transfers is desirable.

• Experience troubleshooting API integrations, agent behavior, data flows, and production issues.

• Strong communication and stakeholder management skills, with the ability to work directly with clients.

• Ability to work effectively across AI platform configuration, integrations, testing, and custom software development.

• Comfortable working in a fast-paced environment with multiple client projects and changing requirements.