Senior Software Engineer - Golang

Position Overview

At N-able, Core Services teams build and operate the shared platforms that power our products at scale. We are looking for Software Engineers to join Core Services with a strong customer-focused mission, primarily working on customer issues related to Single Sign-On (SSO), Microsoft Entra ID, and identity integrations across our products, including N-central and N-sight. We are also looking for AI-fluent engineers who are excited to apply modern AI tools and patterns in their day-to-day work as we explore opportunities to introduce agents for faster bug resolution, knowledge work, and effective triage.

This role equally balances software development and hands-on customer support, focusing on diagnosing, troubleshooting, and resolving real customer issues while also contributing to the development of product features. This is both a developer and support role, with feature development and problem resolution treated as equally important responsibilities.

What you’ll do

• Investigate and resolve complex customer issues related to SSO, Microsoft Entra ID, and identity integrations.
• Work closely with Support, Product teams, and Core Services engineers to understand real customer environments.
• Debug issues across multiple systems, including product code (N-central, N-sight), Core Services, and external identity providers.
• Analyze logs, traces, configurations, and customer setups to identify root causes.
• Implement bug fixes, mitigations, configuration changes, or small code updates when required.
• Improve internal diagnostics, tooling, and documentation to reduce recurring customer issues.
• Provide technical feedback to product and platform teams to help prevent similar issues in the future.

What you’ll bring

• Total 7years to 10years of experience with Strong background in software development in Go (Golang), with excellent debugging and problem-solving skills.
• Experience working with backend systems and distributed services.
• Solid understanding of authentication and identity concepts.
• Ability to read, understand, and troubleshoot existing codebases.
• Comfortable working with customer-reported issues and ambiguous problem statements.
• Good communication skills, especially when explaining technical issues clearly.

Strongly valued experience

• Experience with SSO technologies such as OAuth2, OpenID Connect, and SAML.
• Hands-on experience with identity providers, especially Microsoft Entra ID.
• Familiarity with SCIM or similar standards for user provisioning and lifecycle management.
• Experience troubleshooting enterprise customer environments.
• Familiarity with SaaS integrations and multi-tenant systems.
• Demonstrated ability to organize, curate, and make knowledge discoverable (e.g., runbooks, troubleshooting guides, FAQs).
• Strong communication and collaboration skills; Being able to efficiently gather, validate, and synthesize knowledge from support, engineering, and subject-matter experts.