Senior Software Engineer, Observability platform

Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description Get to Know the Team The Observability team at Grab is a dynamic group of engineers dedicated to enhancing system visibility and performance. We foster a collaborative environment where innovation thrives, and team members are encouraged to share ideas and solutions. Our diverse backgrounds and expertise allow us to solve complex challenges and drive impactful results.

Get to Know the Role We are looking for a Senior Software Engineer to join the Observability Team. You will be reporting to the Engineering Manager. In this role, you will be responsible for designing, implementing, and maintaining robust observability solutions that ensure the reliability and performance of our systems.

This is an onsite role based in HCMC, Vietnam.

The Critical Tasks You Will Perform

• Build and enhance tools, frameworks, and pipelines for monitoring, logging and tracing across Grab's systems.
• Integrate new technologies to meeting the needs of users.
• Join with the team to define and implement observability standards (e.g., SLIs, SLOs, monitors, alerts, dashboards) that ensure high availability and performance.
• Work with other stakeholders to integrate observability best practices into the development lifecycle and improve overall system resilience.
• Contribute to on-call rotations and improve post-incident analysis through enhanced observability capabilities.

Qualifications What Essential Skills You Will Need

• 5+ years of software engineering experience, with at least 1 year focused on platform engineering, observability, or site reliability engineering (SRE).
• Proficiency in a programming languages (Go, Python, Java, or similar)
• Hands-on experience with observability / monitoring tools like DataDog, Prometheus, Grafana, Loki, Jaeger, or OpenTelemetry.
• Strong knowledge of distributed systems, microservices architecture, and cloud platforms (e.g., AWS, GCP, Azure).
• Experience with Infrastructure-as-Code tools like Terraform, and orchestration languages like Ansible.
• Experience with Linux systems and writing scripts to facilitate operation.
• Ability to debug complex systems and design solutions that scale with high traffic and data volumes.
• Proven track record of working effectively with cross-functional teams.
• Excellent ability to articulate technical concepts to both technical and non-technical stakeholders.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Good fluency in English (both written & verbal)

Your Advantage

• Background in DevOps or infrastructure engineering is an advantage, as it provides valuable context for designing observability solutions that seamlessly integrate with deployment pipelines, monitoring infrastructure, and incident response workflows.

Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.