R
Robinhood
Senior Software Engineer (Robinhood Command Center)
Skills
GrafanaPrometheus
2 months ago
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Important information
Contract type:
Permanent
Salary:
$153,000 – $230,000 / year
Location:
Menlo Park, CA, USA
Work mode:
Onsite
Published on:
29 August 2026
What they need
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact
- Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
- We’re a high-performing, fast-moving team with ethics at the center of everything we do
- Expectations are high, and so are the rewards
- The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood
- As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration
- As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale
- This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling
- You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response
- Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
- Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
- Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
- Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
- Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
- Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
- Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
- Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
- Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
- Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
- Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
- Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture- Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
- Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
- 5+ years of software engineering experience, including significant experience operating production systems
- Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
- Strong communication and cross-functional collaboration skills, especially during high-severity incidents
- Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
- Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
- 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
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