Senior Software Implementation Consultant (POS Modules)

About the role

Our client is seeking an experienced Senior Software Implementation Consultant with strong POS expertise to lead end-to-end implementation projects for retail clients in Singapore. The successful candidate will act as a key functional and technical interface between the client and implementation teams, with responsibility for POS solution design, system configuration, testing, data migration, training, go-live and post-implementation support.

This role is particularly suited to candidates with hands-on experience implementing POS solutions within chain retail environments, and who are comfortable engaging with both operational users and senior client stakeholders.

Key responsibilities

• Lead the full lifecycle implementation of the ERP/POS module, covering requirements gathering, business analysis, solution design, system configuration, testing, data migration, cutover, go-live and post-implementation support.
• Analyse complex POS-related business requirements and translate them into practical system solutions.
• Engage with middle and senior management of retail clients to understand operational pain points and recommend improvements across store and retail operations.
• Prepare and review key project documentation, including business and functional requirements, solution design documents, test plans and UAT documentation, data migration plans, cutover and go-live plans, user manuals and training materials.
• Design and deliver training programmes for key users, store personnel and other stakeholders.
• Provide functional and system support for complex POS issues and drive problems through to resolution.
• Monitor project progress, quality, risks and deliverables for POS-related workstreams.
• Independently manage and deliver small-to-medium-sized implementation projects, while supporting larger and concurrent projects where required.
• Work closely with teams responsible for OMS, inventory, distribution, finance and membership systems to ensure successful system integration.
• Analyse integration issues between POS and upstream/downstream systems and coordinate resolution with relevant technical teams.

About you

• Bachelor's degree or higher in Computer Science, Information Management.
• Minimum 3 years of experience in retail ERP/SaaS implementation, with significant hands-on experience in POS implementation.
• Demonstrated experience delivering end-to-end POS implementation projects, preferably within chain retail environments.
• Strong understanding of integrated retail workflows covering POS, OMS, inventory, distribution, membership and finance.
• Strong knowledge of core POS business processes, including checkout and payment, promotions and discounts, membership and loyalty, stocktaking, stock transfers, reconciliation and settlement, and store operations.
• Proficient in MySQL and SQL, with the ability to perform data validation, troubleshooting and analysis.
• Strong understanding of ERP implementation methodologies, including requirements gathering, UAT, data migration, cutover and go-live.
• Able to independently conduct business analysis, identify root causes and formulate practical solutions.
• Strong Microsoft Office skills, with the ability to independently prepare professional project and business documentation.
• Fluent in both English and Chinese, to communicate with colleagues in China and local clients.