Senior Software Support Specialist (Night Shift)

PERMANENTLY REMOTE opportunity to work with Aditri Tech World, subsidiary of Apple Cinemas as a Software Support SpecialistDo you have excellent spoken and written English skills?Great with communication?Are you available immediately to work in night shift?Then you are in the right place! Responsibilities:

• Expert level working with computer applications including MS Excel, Word, PDF.
• This job includes helping and supporting Corporate finance office team by classifying, reconciling day-to-day expenses accordingly.
• Help Corporate finance team run monthly reports as directed.
• Follow up with vendors to get Invoices and sort them accordingly.
• Provide product support to clients.

Skillsets:

• Very good spoken and written English
• Ability to understand and respond to American Accent
• Soft skills
• Quick response time
• Troubleshooting
• Attention to Details
• Redirecting queries to relevant sources if escalation needed
• Interpersonal skills
• Communication
• Friendly and approachable
• Phone/email/message/chat response etiquette
• Voice call support/non-voice support
• Good listening skills/asking right questions to decipher the issue

Required Candidate profile

• Graduate in any discipline with an attitude towards offering resolution to the clients.
• Polite demeanour
• Timely responses to clients