Senior Solution Consultant

• As a Senior Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision
• You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale
• From discovery and tailored demos to proof-of-concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality
• Here, you’ll work with global brands, tackle diverse technical challenges, and collaborate with some of the brightest sales and customer success minds in SaaS — all in a high‑growth, collaborative environment where your expertise has a direct impact on revenue and customer success
• At dotdigital, Solutions Consultants own the technical win. As the trusted advisor to prospects and customers, you’ll collaborate closely with Account Executives, Customer Success Managers, and Professional Services to design and deliver solutions that close deals, accelerate adoption, and maximise client ROI
• This is a high‑profile, customer‑facing role where your blend of technical expertise, commercial acumen, and consultative approach shapes deal strategy, overcomes challenges, and showcases the full power of the dotdigital platform
• Partner with Sales & Customer Success to drive revenue
• Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles
• Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers
• Lead technical discovery sessions that align customer business objectives with platform capabilities
• Design and deliver technical solutions
• Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.)
• Deliver customised demos and proof‑of‑concepts that validate value against specific client needs
• Quantify business impact using ROI models, TCO calculations, and business case development
• Be the technical link across the customer lifecycle
• Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback
• Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope
• Support onboarding, implementation, and architectural decisions for strategic accounts
• Enable the revenue team
• Provide targeted product and competitive enablement for Sales and Customer Success
• Stay ahead of industry trends and competitor offerings — championing product innovation internally
• Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider
• Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role
• Work in a collaborative, inclusive team with plenty of opportunities to learn and grow
• Contribute to projects for leading global brands and see the impact of your work on real customers

Benefits

• Parental leave: Having a child is one of the biggest moments of your life and whether you’re a mum or dad, we understand the importance the time off work gives you to bond with your family. That’s why we offer an enhanced paternity, maternity and adoption leave policy for new parents.
• Medical cover: We offer medical insurance in all our global locations for our employees to feel reassured and offer options to look after their health and feel supported.
• Paid sick leave: When you’re unwell, you don’t want the added worry of whether you’re going to be paid for time off. That’s why we offer a company paid sick leave policy to support you when you need it.
• Dotdigital day: On top of your annual leave allowance and the holiday closedown period, we give you an extra day’s paid leave per year to use as you wish. It could be a day off on your birthday or a family birthday, a day to move house, or an opportunity to take advantage of the sunny weather!
• Share reward: Those who qualify may be granted a number of share options at no cost to themselves with the option to exercise these shares in the future.
• Wellbeing reward: Everyone has different ways of keeping themselves happy and healthy – the wellbeing reward is a flexible benefit that you can use towards an activity, hobby or membership.
• MyPossibleSelf: We recognise the importance of having on hand mental health and wellbeing support when you need it most. That is why we have a MyPossibleSelf wellbeing app membership for all Dotdigital employees.
• Wellbeing Days: As part of our continued support of employee wellbeing we want to provide you with time to support family, dependents, yourselves, and worthy causes.
• Loyalty reward: We’re proud to have employees who’ve been with the company since day dot and we believe loyalty is definitely something worth celebrating. So, for your first 5 years of service, and every additional 5 years’ service beyond that, have dinner and drinks on us.
• Specific policies to support our employees: There may be times where your personal circumstances can be challenging and mean you require some additional support from us. That is why we have internal policies on Bereavement, Babyloss, Menopause and Fertility Support to ensure you feel supported during this time.- If you thrive at the intersection of technology, business impact, and storytelling — and want to contribute to a market‑leading SaaS solution — we’d love to hear from you
• 3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM
• Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders
• Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close
• Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience
• Proactive in identifying risks, gaps, and dependencies during technical scoping
• Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications
• Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture
• Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data
• Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io)
• Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation
• Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation
• Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms- 15min Screening Call with Team Talent
• 1st Stage - 30 Minute Zoom Interview - Sean Beacham
• 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge - Sean Beacham & Antony West
• 3rd Stage - 60 Minute Scenario Demo - F2F - Sean Beacham, James Singleton & Mike Harris