Senior Solution Engineer

Senior Solution Engineer – North America (Remote)

As our Senior Solution Engineer for North America, you’ll partner with our Sales team to drive strategic growth across the US and Canada. You own the technical win — combining deep Microsoft 365 expertise with consultative discovery, compelling storytelling, and practical solution design.

You help customers envision the future of their digital workplace, translate business needs into clear architectures, and make Powell’s value tangible to IT, Communications, HR, Security, and executive stakeholders.

Your key responsibilities:

• Lead consultative discovery workshops, tailored demos, and solution design sessions
• Own the technical strategy for complex enterprise opportunities, including technical discovery, solution architecture, security reviews, competitive positioning, RFPs, and technical validation
• Identify technical blockers, decision criteria, implementation risks, stakeholder concerns, and competitive threats early in the sales cycle, and work with the AE to convert them into a clear technical win plan
• Enable and grow the partner ecosystem through webinars, events, and technical training
• Create and maintain technical assets (demo environments, reference architectures, guides)
• Collect field feedback and collaborate with Product & R&D to improve the product
• Participate in US digital workplace communities (SharePoint, Copilot, M365) to build Powell's visibility
• Contribute to customer and partner satisfaction throughout the full sales cycle

📍 Remote — preferably Eastern or Central time zones

✈️ Occasional travel across the US & Canada + annual SKO in Paris

Preferred experience

Technical skills:

• Strong knowledge of the Microsoft 365 ecosystem (SharePoint Online, Teams, Exchange Online, OneDrive)
• Strong understanding of enterprise architecture, identity, governance, security, integrations, and data flows across the Microsoft 365 ecosystem
• Good understanding of enterprise AI and knowledge management, including Microsoft Copilot, AI search, enterprise knowledge discovery, governance, permissions, grounding, and responsible AI considerations
• Hands-on experience configuring and deploying solutions in M365 environments
• Understanding of cloud/SaaS fundamentals, Azure concepts, and security basics
• Familiarity with digital workplace governance, adoption, and change management
• Exposure to Microsoft Copilot, Power Automate, and M365 analytics is a plus
• Powell Software experience is a plus

Who you are:

• 10+ years in technical presales, solution engineering, or partner/customer enablement for enterprise SaaS
• A strong technical storyteller — you turn demos into outcome-driven narratives
• Comfortable navigating complex enterprise buying committees (IT, HR, Legal, Procurement, execs)
• Curious, proactive, and a fast learner
• Creative problem-solver who builds trust with partners and customers
• Low-ego, high-accountability — you make the team better
• French language skills are a plus (especially for Quebec-based opportunities)

Recruitment Process

• Initial Screening Call (Video): A brief interview with our HR team to discuss your background, motivations, and expectations (ideally recorded for internal use only) .
• Hiring Manager Interview: A deep dive into the role, our market, and mutual expectations to ensure a great fit.
• Team Interviews:
• Discussion with Shawn (Sales Manager North America) & Janine (Customer Success Manager).
• Discussion with Laurent (Director Solution Engineering).
• Technical Assessment: A virtual evaluation to validate your expertise in the Microsoft 365 ecosystem and enterprise architecture.
• Tech & Business Pitch: A live presentation to the team (without the use of AI tools) .
• Offer & Reference Check: Final job offer, subject to the verification of at least two professional references.