Senior Solutions Engineer

About the role

Twelve months in, success looks like this: store systems you designed are running across our Malaysian locations, telemetry from connected equipment is feeding live dashboards and back-office data flows that used to be manual now run themselves. You will work directly with the founders and store teams — no layers, no hand-offs. You gather the requirement, you design the solution, you build it, and you are standing next to the espresso machine when it goes live.

Key Responsibilities:

• Own solutions end-to-end: run discovery with non-technical stakeholders, write the design, build it, ship it and support it in production
• Build store-facing software: self-checkout kiosks, POS-connected tools and back-office applications on C#/.NET
• Design and maintain data pipelines: order imports, sales reporting, and forecasting/insight tooling on SQL databases
• Integrate hardware: kiosk peripherals such as touchscreens, receipt printers and payment terminals, plus IoT sensors and connected store equipment
• Roll out and support: bring systems to new stores as they open and keep existing stores running smoothly
• Raise the bar: as an early senior hire, shape engineering patterns and tooling, and mentor as the team grows

Requirements:

• 5+ years building and shipping production software, including projects taken from requirements gathering through to live operation
• Strong C#/.NET, with solid SQL and relational database experience
• Hands-on hardware competence: comfortable specifying, connecting and troubleshooting devices — POS and kiosk peripherals, IoT devices, store networking
• Experience turning loosely defined business requirements into clear technical designs
• Self-directed: able to own a project from start to finish in a small team
• Strong communication skills in English, Chinese and Bahasa Malaysia
• Based in Malaysia or willing to relocate and able to travel between retail outlets as required
• Experience in retail technology, POS, kiosks, payment and loyalty platforms is an added advantage
• Familiarity with Azure, Android, desktop application development, CI/CD, and IoT technologies is a plus