Senior Solutions Engineer

Senior Solutions Engineer

Position Summary

The Senior Solutions Engineer provides senior-level technical direction, oversight, and solution guidance across enterprise infrastructure services. This role partners with internal technology teams, business stakeholders, and third-party suppliers to ensure technical solutions are reliable, secure, scalable, supportable, and aligned with enterprise architecture standards. The Senior Solutions Engineer serves as a subject matter expert and escalation point for complex technology issues, supplier delivery concerns, infrastructure design decisions, and major incident response.

Essential Responsibilities

• Lead technical solution design, engineering review, and implementation oversight for assigned infrastructure technology areas, including compute, storage, virtualization, cloud, operating systems, backup, and related enterprise platforms.
• Provide technical direction to suppliers and internal teams to ensure solutions are implemented according to approved designs, architecture standards, operational requirements, and security expectations.
• Act as a senior escalation point for complex incidents, performance issues, outages, and problem remediation activities across hybrid infrastructure environments.
• Partner with suppliers to identify root cause, validate corrective actions, and ensure sustainable remediation for recurring issues.
• Review and provide input on supplier technical architecture designs, implementation plans, change plans, recovery plans, and operational support models.
• Evaluate technology options, vendor products, and platform capabilities; prepare recommendations and proposals for management review.
• Monitor supplier performance against SLA and KPI commitments and recommend remediation plans when performance gaps are identified.
• Participate in P1/P2/P3 troubleshooting calls, major incident reviews, disaster recovery exercises, and post-incident analysis.
• Support infrastructure lifecycle planning, capacity management, technical roadmaps, modernization efforts, and cloud/hybrid integration initiatives.
• Mentor Solutions Engineers and provide technical guidance to project teams and operational support partners.
• Collaborate across IT functions, including architecture, security, networking, application, cloud, operations, and business relationship teams.
• Participate in on-call rotation and perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
• 7+ years of professional IT experience, including significant experience in infrastructure engineering, operations, architecture, or solutions engineering.
• Advanced knowledge of one or more infrastructure technology domains such as Windows, Linux, storage, network, virtualization, cloud, database, web, or related enterprise platforms.
• Experience providing technical oversight to suppliers, vendors, managed service providers, or cross-functional delivery teams.
• Strong understanding of ITIL-aligned incident, problem, change, release, disaster recovery, and service management practices.
• Experience reviewing technical designs, implementation plans, architecture requirements, and operational readiness plans.
• Ability to analyze SLA/KPI reporting, identify trends, and recommend corrective actions.
• Strong troubleshooting, analytical, documentation, communication, and stakeholder management skills.
• Ability to influence technical direction, communicate with leadership, and operate effectively during high-priority incidents.

Preferred Qualifications

• Experience with Microsoft Azure, VMware, enterprise SAN/NAS storage, Cisco UCS, backup and recovery platforms, or hybrid cloud infrastructure.
• Experience with automation or scripting tools such as PowerShell, Python, Ansible, Azure CLI, Terraform, or REST APIs.
• Experience with disaster recovery planning, capacity planning, performance management, and infrastructure lifecycle management.
• Relevant certifications such as ITIL, Azure, VMware, Cisco, storage platform certifications, TOGAF, PMP, or equivalent are a plus.

Core Competencies

• Senior-level technical judgment and problem solving
• Supplier and vendor management
• Architecture compliance and design review
• Infrastructure operations and engineering discipline
• Business acumen and stakeholder communication
• Ownership, accountability, and continuous improvement
• Mentorship and technical leadership
• Ability to perform under pressure during major incidents