Senior Solutions Engineer

Who you are

• 5+ years of solutions engineering experience supporting enterprise-level customers in technical pre-sales, with a solid understanding of the sales cycle and ability to drive urgency at the right moments
• Strong working knowledge across the full UCaaS stack — SaaS collaboration, cloud voice, contact center, video, and unified communications — with the ability to hit the ground running; generalist profile strongly preferred over narrow specialization
• Highly proficient in representing complex technical solutions, from traditional voice systems to modern cloud platforms, with hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure (AWS, Azure, GCP)
• A genuine passion for AI: not just awareness of the trends, but real use cases, hands-on experience, and the ability to speak to its impact on the modern workforce with conviction
• Natural rapport-builder with strong business acumen and executive presence: outspoken, personable, and effective with AEs, executives, and technical stakeholders at every level

What the job involves

• You will serve as the lead technical advocate for our customers, helping them understand and leverage Zoom's architectural advantages while partnering closely with our Strategic Accounts team. This is a role for a well-rounded, technically credible SE who brings broad knowledge across the full UCaaS stack — not just a single product line
• This is a high-visibility, high-impact role supporting some of the most complex accounts in the country: enterprise-scale technology companies that demand sophisticated, multi-product solution design. This role is for a forward-thinking UCaaS generalist with a passion for technology, a customer-first mindset, and a genuine drive to deliver happiness through transformative AI solutions
• Our Solutions Engineering team acts as the strategic and technical backbone for complex enterprise deal cycles. We partner closely with Account Executives to architect full-platform solutions, articulate Zoom's competitive advantages, and deliver happiness to our clients
• Partner closely with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform — including Meetings, Phone, Contact Center, Rooms, and AI-powered solutions
• Lead technical discovery, solution design, custom demos, and proofs of concept (POCs) tailored to address complex enterprise collaboration challenges
• Serve as the primary technical advocate for our clients, translating customer requirements into product recommendations and driving feature requests internally with Product and Engineering
• Articulate Zoom's architectural advantages, enterprise AI use cases, and broader vision to decision-makers ranging from technical practitioners to executive leadership
• Gather market intelligence and competitive insights from field engagements to help refine sales strategies and inform internal roadmaps
• Collaborate cross-functionally with AEs, product managers, and specialists to manage RFPs/RFQs, remove technical blockers, and accelerate deal cycles

The application process

• End Date: October 25, 2026

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance