Senior Solutions Engineer

Who you are

• Strong experience delivering and operating production integrations, automation, or service workflows
• Proficiency in at least one relevant language such as Python, PowerShell, or JavaScript, plus API integration and testing practices
• Experience owning complex work through design, deployment, monitoring, and support handover
• Ability to work with platform owners and explain implementation choices to technical and nontechnical partners
• Degree in a relevant field or equivalent practical experience
• Experience with authentication, data mapping, error handling, observability, and resilience in enterprise API integrations
• Ability to lead technical delivery across multiple contributors and improve solutions after release
• Experience with employee technology, endpoint telemetry, service management, or collaboration platforms
• AI assisted workflows, cloud services, and secure automation controls

What the job involves

• The Senior Solutions Engineer leads the design and delivery of complex employee technology automations and integrations. The role converts agreed architecture and service needs into reliable production solutions that help teams detect issues earlier, resolve appropriate cases safely, and spend more time on high value employee enablement
• This individual owns substantial engineering work from technical design through testing, deployment, monitoring, and operational handover
• Lead technical design and implementation for defined complex automation or integration initiatives within agreed architecture and security standards
• Build and integrate APIs, workflows, scripts, and platform capabilities across employee technology and support systems
• Use endpoint and service signals to support detection, validation, approved remediation, exception handling, and outcome recording
• Plan and execute testing, deployment, monitoring, rollback, documentation, and operational handover
• Design and implement robust integrations across relevant services such as ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph
• Develop API connectors and orchestrated workflows that handle authentication, permissions, pagination, rate limits, retries, data mapping, and platform failures
• Build reusable components and deployment practices that make new use cases faster to deliver without creating fragile dependencies
• Work with platform owners to validate interfaces, test data flows, and resolve integration issues across systems
• Turn agreed telemetry and service use cases into production detection, triage, notification, guided resolution, or approved remediation workflows
• Implement safeguards such as eligibility checks, thresholds, approvals, idempotency, audit logs, rollback, and escalation for unresolved or unsafe cases
• Integrate AI assisted capabilities where approved, evaluate output quality against defined cases, and keep a supported path for uncertain results
• Instrument solutions so teams can distinguish executions, successful resolutions, employee outcomes, and exceptions
• Develop and review Python, PowerShell, JavaScript, or similar code; use source control, automated tests, peer review, and deployment controls
• Optimize performance and reliability, investigate complex failures, and maintain documentation and runbooks for production support
• Document implementation tradeoffs and work with architecture and policy owners on decisions that cross platform boundaries
• Review code and designs within assigned initiatives; coach other engineers and promote maintainable, reusable components
• Partner with operations and platform owners to improve deployed solutions from production feedback and observed failure modes
• Investigate complex technical issues spanning systems and improve reliability after release