Senior Solutions Engineer

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About The Role:

As a Senior Solutions Engineer, you will act as the crucial link between technical development teams and business stakeholders, ensuring the successful delivery of customized financial technology solutions. You will play a key role in supporting developers integrating with PhonePe products, ensuring their success. This role demands a combination of technical expertise, strategic business understanding, and problem-solving abilities to deliver solutions that meet client requirements, adhere to regulatory standards, and align with the organization’s objectives.

At PhonePe, we view the developer experience as a cornerstone of the overall merchant experience. When we excel in our role, merchants can seamlessly launch and expand their businesses on PhonePe, whether they are integrating payments for the first time or developing sophisticated payment systems.

Developers love PhonePe for the simplicity of our APIs, the clarity of our documentation, and our commitment to delivering an exceptional developer experience. The Solutions Engineering team plays a pivotal role in supporting developers and advocating for developer experience as a key element of the overall merchant experience.

Responsibilities:

• Understand client requirements and design customized solutions leveraging PhonePe products and services.

• Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.

• Develop a deep understanding of the product suite.

• Manage merchant accounts during the integration phase

• Take ownership of reported customer issues and ensure resolution.

• Participate in meetings/con calls with merchants' tech/business teams.

• Define and deliver a comprehensive developer experience for developers integrating PhonePe

• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible

• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences

• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders

• Improve API integrations by studying current market practices

• Responsible for on-time delivery and overall quality of deliverables

• Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.

• 5+ years of Techno functional experience with cross functional collaboration with tech and non-tech teams

• Background in software development in one or more programming languages, preferably PHP/Java/. Net

• Proficient in Rest APIs using JSON or SOAP UI/Postman tools.

• Capable of researching, diagnosing, and resolving merchant integration issues.

• Experience in the payments module is a plus.

• Direct experience as a user-facing engineer is highly desired

• Track record in successfully delivering complex, cross functional technology solutions

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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