Senior Solutions Engineer, Post Sales

The position for Senior Solutions Engineer – Post Sales provides technical support to all INDIA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.

KEY RESPONSIBILITIES:

• Based in the INDIA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems.
• Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives.
• Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance.
• Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner.
• Works with the Service Operations/Fitout teams to implement solutions in existing spaces.
• Demonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.).
• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements.
• Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery.

REQUIRED EXPERIENCE:

• 15+ years previous relevant experience in a similar technical role including pre-sales support, design consulting, construction
• Previous technical post-sales experience
• Experience dealing with stakeholders to influence sales