Senior Specialist, Program Management

Key responsibilities:

Customer service:

• Develop and enhance the customer relationship to understand customer needs.

Order processing:

• Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote-to-cash process.

Sales support:

• Meet customer revenue forecasts through maximizing the utilization of sites.
• Support or lead the customer site audits and visits.
• Monitor and drive improvement on the key program and new opportunities.
• Drive the customer qualification programs, including site qualification, key projects & new technologies approval.
• Inventory Management:
• Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.
• Occasional Travel and overtime are required

Qualifications required:

• Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.
• 5+ years of working experience in Customer Relationship. Experience in the electronic manufacturing industry is preferred.
• Experience with International business and managing customer accounts is necessary.
• PC literate in Microsoft Word, Excel and PowerPoint.
• Self-motivated, independent, data-oriented and a good team player.
• Good command of spoken and written English, Chinese, Mandarin.