Senior Staff Program Manager

Who you are

• A strong passion for Discord and/or gaming, and an appreciation for the creators and communities we serve
• 7+ years in creator partnerships, community, platform programs, marketing, product partnerships, or a related field
• Deeply familiar with how creators build audiences, operate their businesses, and manage communities across platforms like YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord
• You have built and operated creator or partner programs at scale, and you understand how to begin with a selected group without designing something that can never grow beyond it
• Biased to ship and iterate. You can launch a useful first version, learn from it, and raise the ambition over time
• Comfortable leading as an individual contributor. You create alignment and momentum across teams without relying on headcount or reporting lines
• An excellent cross-functional partner across Support, Product, Marketing, Comms, Partnerships, Policy, and more

What the job involves

• We’re hiring a Senior Staff Program Manager to build Discord’s approach to creators from the ground up
• You’ll begin with a selected group of creators already using Discord, build the fundamentals that serve them well, and develop programs that make their experience on Discord better
• Over time, you’ll turn what works into programs that can serve creators at scale and, eventually, give new creators more reasons to choose Discord
• This is a senior individual contributor role for someone who can lead through judgment, relationships, and execution
• You’ll report to the Director of Marketing, Player Communications and partner closely with Support, Product, Marketing, Communications, Partnerships, Policy, and more
• Build Discord’s creator strategy from the bottom up, starting with direct conversations and a clear understanding of what creators already on Discord need from us
• Bring together the creator work that exists across Discord today, establish clear ownership, and turn a collection of early efforts into a coherent program
• Define who we mean by creators and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities
• Create more than one program for creators, beginning with the fundamentals: accelerated support, clear paths for escalation, and reliable channels for two-way communication
• Manage relationships with important creators directly. Understand how they use Discord, help them solve meaningful problems, and build trust by following through
• Build a creator council or network that gives us a consistent view of what creators are seeing, where Discord is falling short, and what would make the platform more useful to them and their communities
• Build systems and playbooks that let a selected program grow over time without losing the relationships and responsiveness that made it valuable

Benefits

• Discord HQ: At Discord, we believe great work can happen anywhere, whether in person or virtually. Our flexible work model empowers our people to choose where they work best: at home, in one of our offices like our San Francisco HQ, or a mix of both.
• Grow together: Look forward to developing both professionally and personally alongside your colleagues at Discord. All of our managers go through a leadership program, and we offer enriching trainings for everyone. No matter what your interests or skills are, there's a place on our platform for you to find and build belonging.
• Money matters: Discord strives to offer fair and competitive compensation packages, including equity. You'll have room to grow and be rewarded based on your contributions and impact at the company. Take advantage of our retirement offerings (including 401k matching in the US) to meet your financial goals.
• Health benefits; At Discord, we health-care about you! We offer medical, dental, vision, reproductive, gender-affirming, and mental healthcare to our employees.
• Family support: Spend some quality time with the next generation with 12+ weeks parental leave, as well as fertility, adoption, and surrogacy benefits.
• R&R: Stay refreshed with four weeks of PTO, 16 paid holidays each year including a week off for the winter holidays, and flexible sick time (which includes mental health days).
• Wellness on us: Take advantage of a $375 quarterly stipend for your gym membership or other activities to keep you feeling great.
• Giving back: Whatever social cause you're passionate about, take a day (or two) off to make an impact. While you're at it, take advantage of $1,000/year in donation matching to charitable organizations!