Senior Staff Technical Program Manager

• Crusoe’s Cloud Engineering organization is 380 people today and hiring toward 550
• At that scale, operational visibility, cross-team coordination, and clear communication don’t happen by accident anymore
• This role exists to make sure they happen on purpose
• You’ll drive the programs that improve the KPI infrastructure and give leadership real insight into operational health, along with the connective tissue between cross-functional teams for data center deployments (DCOps, Cloud Engineering, and TPM)
• You own the checks that ensure a quality hand-off between teams, with authority to pull in resources to keep compute capacity delivery on track
• You don’t just report when the process breaks; you fix it as the fleet scales
• This isn’t a role scoped to a single data center deployment or a single dashboard. You will be a strategic advisor to leadership on whether teams are actually executing operationally
• Engineering Operations:
• Run the programs that improve the KPI infrastructure, covering SLO dashboards, incident follow-up completion rates, on-call burden, deployment velocity, and initiative trackers. Surface where the org needs to improve and drive execution against it. Data should tell the story before anyone has to ask
• Support the Chief of Staff on strategic projects and cross-cutting initiatives that don’t have a natural single owner
• Partner with engineering, SRE, customer success, and data engineering to keep operational data accurate and consistently reported
• Work toward a single pane of glass that makes the health of the organization and its deployments easy to understand at a glance
• Deployment Ownership:
• Own the checks that ensure a quality hand-off between teams, with the authority to pull in resources needed to deliver compute capacity to customers
• Be the single point of authority to pull in the right teams the moment an issue surfaces during a deployment, replacing today’s back-and-forth, ticket-driven handback
• Own the deployment process end to end and evolve it as headcount and site count grow

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges- We’re looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services
• The ideal candidate has a technical background (software engineering, TPM, or product in an infrastructure context) and enough exposure to physical data center builds, or the instinct to ramp fast on them, to hold cross-functional teams to a shared definition of done
• Scrappy, low-ego, high-drive. You build the program and tooling yourself when it doesn’t exist yet, and you care more about the outcome than the credit
• You’ve operated in high-growth infrastructure environments where processes are still being built; ambiguity doesn’t paralyze you
• You can turn messy, multi-source data into a clear picture of organizational health, and you understand, or can quickly learn, the full data center build lifecycle: from project planning through the physical-to-digital handoff
• 12+ years in software engineering, technical program management, or a technical product role, close enough to production systems to know what an SLO breach actually means
• You’re a natural coordinator who works across teams without formal authority. DCOps, Network, and engineering leads trust you because you follow through
• Experience running or improving a data center deployment or build-to-turnup process
• Time inside AWS, GCP, Azure, CoreWeave, Lambda Labs, or a similar cloud provider
• Background in AI/ML infrastructure
• Familiarity with incident.io, Opsgenie, PagerDuty, or similar incident management platforms at scale
• If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe