Senior Stakeholder Manager

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.

Within our business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The Project: Serves as the single point of accountability for the entire Owner’s Representative engagement for a global pharmaceutical client, directing all workstream leads, governing scope and schedule, managing the client relationship, and owning overall delivery outcome.

You’ll Be Responsible For

• Accountable for supporting specialist function(s) within the Stakeholder Management Service on assigned commission(s).
• Creates/designs effective implementation of Stakeholder Management framework(s)/strategy(s) on assigned commission(s).
• Manages and directs clients, consultants, contractors and project team on assigned commission(s) on all relevant Stakeholder Management Service matters.
• Partners with clients to manage and meet expectations and build strong professional relationships.
• Provides comprehensive advice to the Project team in the administration of relevant Stakeholder & Communications standards, process and tools, including managing risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
• Facilitates and supports periodic reporting and structured governance and performance meetings.
• Accountable and responsible for developing functional management strategies, plans, processes and tools and tracking progress against KPIs.
• Works with the Stakeholder & Communications Service Director and/or Project Manager to recognise actions, recognise opportunities and mitigate risks and issues.
• Ensures all activities/operations are carried out in line with Mace Control Centre, Client requirements and prevailing regulation, policy and legislation.
• Provides Line Management to more junior resources and other Project staff as required.
• Utilises expertise to mentor and assist the personal and career development of junior staff team members.
• Leads the integration of the function with all relevant disciplines.
• Supports the HUB Stakeholder & Communications and Project Controls Director with resourcing and recruitment for the assigned commission.

You’ll need to have

• Proven ability to collaborate with senior leaders to deliver cost-effective and high-performing outcomes.
• Experience supporting the implementation of policies, procedures, and standards, ensuring consistent governance and compliance.
• Strong capability in audit and assurance activities, including inspections, analysis of findings, and resolution of non-conformities.
• Ability to analyse performance data, including KPIs and audit results, to identify gaps and drive continuous improvement.
• Experience leading teams, providing clear direction, performance management, and coaching to build capability.
• Strong communication and stakeholder management skills, including presenting insights and engaging across all levels.
• Degree (or equivalent) with demonstrated management experience and commitment to continuous professional development.

Our values Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.