Senior Store Manager

About the role

Reporting to the District Manager, the Senior Store Manager will play an active role as person in charge in at least 3 stores in helping the company to achieve its business targets and goals mainly through managing all aspects of retail operations functions, executing retail operations priorities and serves as the primary contact to the company personnel and customer.

Key responsibilities

• Ensure that the team possess a thorough knowledge of the company and products
• Ensure that all Stylists are able to communicate effectively of the product features and benefits and be able to advise customers on fashion choices and matching
• Positive attitude and motivate team spirit to achieving sales target
• Being the role model consistently deliver excellent customer service by ensuring a good management presence at the store at all times
• Read, understand and abide the Store Operational guidelines and Visual Merchandising guidelines
• Organize promotions/events to clear past seasonal stocks
• Implement and support effective retail operations functions and priorities by developing and tracking monthly, seasonal, and annual store plans
• Maintain a firm control over security risks to prevent potential theft or loss, and report to company and or the authorities of any further risks beyond the store's capability
• Evaluate weekly and monthly store key performance and sell thru information to highlight customer behavior within the store area, and provide the information to HQ as input towards decision making
• Conduct daily briefing to keep the team on track in delivering the weekly and monthly KPIs

About you

• Minimum SPM or Diploma with at least 5 years' experience in a store management role
• Must have leadership and know how to take initiative
• Proficient in Microsoft Office applications
• Good coordination and administration skills
• Fluent in English and Bahasa Malaysia. Ability to speak Mandarin is an advantage
• Service oriented with high enthusiasm to serve
• Able to work retail operational hours