Senior Strategy & Operations Manager

Who you are

• Strong programme or project management experience, ideally including complex, multi-stakeholder launches
• A structured, analytical approach, comfortable building plans, frameworks and reporting from scratch
• Executive presence and communication range, equally credible presenting to a steering committee or debating in a working session
• Strong stakeholder management skills, with the credibility to work confidently with and influence senior leaders
• A bias to action, spotting what needs to happen and driving it rather than waiting to be told
• Comfort with ambiguity, energised by building things from the ground up rather than following an existing playbook
• Experience in hotels, travel or the broader travel-tech/OTA space is helpful but not required; what matters most is the operating rigour, judgement and strategic instinct you bring

What the job involves

• The team is moving fast: standing up new partnerships, launching new product experiences, and setting the operating model that will grow this into a meaningful part of Trainline over the next few years
• We're looking for a Senior Manager to be the strategic and operational backbone of this build, working directly with the Head of New Verticals and cross-functional stakeholders to turn ambition into a disciplined, well-run programme
• This is a high-visibility role for someone comfortable structuring a loosely defined problem, bringing a point of view to the table, and combining strong execution with a keen eye for detail
• You'll co-create strategy alongside Product, Commercial and Legal leads, working closely with multiple cross-functional teams to keep complex, multi-party launches on track, translate strategy into executable plans, and ensure nothing important falls through the cracks
• Shape the New Verticals strategy across Hotels and Cars, translating it into structured roadmaps, milestones and success metrics
• Bring structured thinking to ambiguous, fast-evolving problems and anticipate risks and dependencies before they become blockers
• Own the end-to-end programme across major New Verticals initiatives, including new product launches and feature rollouts
• Track dependencies, risks and decisions across cross-functional partners, driving them to resolution
• Build and run the governance rhythm for the New Verticals programme, ensuring the right people have the right information at the right time
• Own leadership reporting, including performance updates, business reviews and steering committee materials, synthesising complex detail into clear, decision-ready narratives
• Act as a trusted connective layer between New Verticals and partners including Legal, Compliance, Finance, Product, Design and Commercial
• Build strong relationships with senior stakeholders, influencing without formal authority and getting ahead of cross-team friction
• This is about as close as you'll get to setting up and running your own business:
• Seat at the table early. Direct exposure to senior leadership and C-suite as you help shape a business that's still being written, not one you're inheriting
• The full arc of business building, from strategy through to launch and beyond, with a real P&L to show for it, backed by the resources and stability of an established, publicly listed company
• Steep learning curve. You'll pick up foundational skills across Strategy, Product, Commercial, Ops and more
• Launchpad for what's next. New Verticals has genuinely aggressive growth ambitions across new lines of business, and you'll be positioned to grow with it
• Great team and work culture. Genuinely friendly people who'll always have your back!

Benefits

• Flexible working (60% min office attendance)
• Cycle to work scheme
• Discounted gym memberships through Wellhub
• Private Health and Dental Insurance
• Enhanced Pension (matched contributions)
• Income Protection
• Share Incentive Plan (buy one get one free)
• Learning budget
• Primary & Secondary Caregiver Leave
• Shared Parental Leave
• Enhanced sick pay
• Free Perkbox subscription
• Electric Vehicle Salary Sacrifice Scheme
• YellowNest - Subsidised Childcare Fees
• Work from Abroad